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CEO Turnovers and Disruptions in Customer–Supplier Relationships

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  • Intintoli, Vincent J.
  • Serfling, Matthew
  • Shaikh, Sarah

Abstract

Events that disrupt customer–supplier relationships pose a source of risk for suppliers that depend on a customer for a large portion of their revenues. We identify the replacement of a customer’s chief executive officer (CEO) as a disruptive event that results in suppliers losing substantial sales. These losses are greater when an incumbent customer CEO is more likely to be entrenched and stem largely from the successor divesting assets. Finally, we document that losses in sales following a customer CEO turnover lead to declines in a supplier’s financial performance and that suppliers experience negative abnormal stock returns to announcements of customer CEO departures.

Suggested Citation

  • Intintoli, Vincent J. & Serfling, Matthew & Shaikh, Sarah, 2017. "CEO Turnovers and Disruptions in Customer–Supplier Relationships," Journal of Financial and Quantitative Analysis, Cambridge University Press, vol. 52(6), pages 2565-2610, December.
    • Handle: RePEc:cup:jfinqa:v:52:y:2017:i:06:p:2565-2610_00
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    Citations

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    Cited by:

    1. Kim, Taeyeon & Kim, Hyun-Dong & Park, Kwangwoo, 2023. "Customer concentration and firm risk: The role of outside directors from a major customer," Journal of Banking & Finance, Elsevier, vol. 152(C).
    2. David, Thomas & Troege, Michael & Nguyen, Hiep Manh & Nguyen, Hang Thu, 2024. "Relationship-specific investments for up- and downstream firms and credit constraints," Journal of Corporate Finance, Elsevier, vol. 84(C).
    3. Huang, Yichu & Fan, Yaoyao, 2022. "Risk along the supply chain: Geographic proximity and corporate risk taking," Finance Research Letters, Elsevier, vol. 50(C).
    4. Ting Luo & Jianqiao Yu, 2019. "Friends along supply chain and relationship-specific investments," Review of Quantitative Finance and Accounting, Springer, vol. 53(3), pages 895-931, October.
    5. Kim, Taeyeon & Kim, Hyun-Dong & Park, Kwangwoo, 2023. "Agency costs of customer concentration," International Review of Economics & Finance, Elsevier, vol. 85(C), pages 533-558.
    6. Zhang, Da & Wang, Yuxia, 2024. "Can management tone predict the firm's decision on supply chain configuration?," Finance Research Letters, Elsevier, vol. 62(PB).
    7. (Jianqiu) Bai, John & Mkrtchyan, Anahit, 2023. "What do outside CEOs really do? Evidence from plant-level data," Journal of Financial Economics, Elsevier, vol. 147(1), pages 27-48.
    8. In-Mu Haw & Wenming Wang & Wenlan Zhang & Xu Zhang, 2022. "Capturing the straw in the wind: do short sellers trade on customer information?," Review of Quantitative Finance and Accounting, Springer, vol. 58(4), pages 1363-1394, May.
    9. Mei Cheng & Jacob Jaggi & Spencer Young, 2022. "Customer concentration of targets in mergers and acquisitions," Journal of Business Finance & Accounting, Wiley Blackwell, vol. 49(7-8), pages 1314-1355, July.
    10. Fang, Yiwei & Hasan, Iftekhar & Lin, Chih-Yung & Sun, Jiong, 2022. "The impact of overconfident customers on supplier firm risks," Journal of Economic Behavior & Organization, Elsevier, vol. 197(C), pages 115-133.
    11. Ding, Guolei & Lei, Jin & Liu, Yunxiao & Wang, Zhen, 2024. "Supplier–customer cultural similarity and supplier performance," Journal of Banking & Finance, Elsevier, vol. 163(C).

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