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A Consumer Service in Interwar Britain: The Hotel Trade, 1924–1938

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  • Pope, Rex

Abstract

An examination of the fortunes of three hotel groups in the 1920s and 1930s suggests that the collapse of international demand and the growth of a middle-class motorized trade were the major influences on differential performance. While trading difficulties led to an effort to exit from unprofitable outlets or to rationalize supplies and services, opportunities for economy were restricted by customers' rising expectations of facilities and the need to protect a preeminent position in the market. Company organization appears to have contributed little, with the best performance achieved by the group with the smallest individual units and the least opportunity for structural specialization or economies.

Suggested Citation

  • Pope, Rex, 2000. "A Consumer Service in Interwar Britain: The Hotel Trade, 1924–1938," Business History Review, Cambridge University Press, vol. 74(4), pages 657-682, January.
    • Handle: RePEc:cup:buhirw:v:74:y:2000:i:04:p:657-682_07
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    Cited by:

    1. Bowie, David, 2018. "Innovation and 19th century hotel industry evolution," Tourism Management, Elsevier, vol. 64(C), pages 314-323.
    2. Cirer-Costa, Joan Carles, 2019. "Spain's tourism models in the first third of the twentieth century," MPRA Paper 91824, University Library of Munich, Germany.
    3. Cirer Costa, Joan Carles, 2019. "The Crumbling of Francoist Spain’s Isolationism Thanks to Foreign Currency Brought by European Tourists in the Early Years of the Golden Age," MPRA Paper 95578, University Library of Munich, Germany.

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