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Trust And Managerial Responsibility

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  • Soule, Edward

Abstract

This paper explores the moral responsibility a manager has toward a worker. The primary focus is upon those relationships where workers have been led to trust their managers. I argue that in such circumstances, models of the employment relationship based on rational self-interest fail to adequately describe the behavior of the actors. Rather, I show through case studies how trust operates in these environments to supercede pure, self-interested behavior. I then explore the moral implications of this finding relative to those managers who lead their workers to trust them. I make the claim that these managers cannot adequately discharge their moral obligations unless they take on positive moral obligations. I cast this responsibility as one of positive care for some portion of worker welfare and briefly discuss what this might mean in practice.

Suggested Citation

  • Soule, Edward, 1998. "Trust And Managerial Responsibility," Business Ethics Quarterly, Cambridge University Press, vol. 8(2), pages 249-272, April.
    • Handle: RePEc:cup:buetqu:v:8:y:1998:i:02:p:249-272_00
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    Cited by:

    1. Mai Chi Vu & Trang Tran, 2021. "Trust Issues and Engaged Buddhism: The Triggers for Skillful Managerial Approaches," Journal of Business Ethics, Springer, vol. 169(1), pages 77-102, February.
    2. Marc Cohen & John Dienhart, 2013. "Moral and Amoral Conceptions of Trust, with an Application in Organizational Ethics," Journal of Business Ethics, Springer, vol. 112(1), pages 1-13, January.
    3. Małgorzata Dzimińska & Justyna Fijałkowska & Łukasz Sułkowski, 2018. "Trust-Based Quality Culture Conceptual Model for Higher Education Institutions," Sustainability, MDPI, vol. 10(8), pages 1-22, July.

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