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Who and What Really Matters to the Firm: Moving Stakeholder Salience beyond Managerial Perceptions

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  • Tashman, Pete
  • Raelin, Jonathan

Abstract

We develop the concept of stakeholder salience to account for stakeholders who should matter to the firm, even when managers do not perceive them as important. While managers are responsible for attributing salience to stakeholders, they can overlook or ignore stakeholder importance because of market frictions that affect managerial perceptions or induce opportunism. When this happens, corporate financial and social performance can suffer. Thus, we propose that the perceptions of organizational and societal stakeholders should also codetermine the salience of the focal stakeholder to the firm. We also propose that stakeholder dialogue can reduce the impacts that market frictions can have on managerial perceptions of stakeholder interests that should matter to the firm. Finally, we discuss how the refined conceptualization of stakeholder salience might have better predictive validity, be more normative, and make instrumental and normative stakeholder theory more convergent.

Suggested Citation

  • Tashman, Pete & Raelin, Jonathan, 2013. "Who and What Really Matters to the Firm: Moving Stakeholder Salience beyond Managerial Perceptions," Business Ethics Quarterly, Cambridge University Press, vol. 23(4), pages 591-616, October.
    • Handle: RePEc:cup:buetqu:v:23:y:2013:i:04:p:591-616_00
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    Cited by:

    1. Kais Bouslah & Abdelmajid Hmaittane & Lawrence Kryzanowski & Bouchra M’Zali, 2023. "CSR Structures: Evidence, Drivers, and Firm Value Implications," Journal of Business Ethics, Springer, vol. 185(1), pages 115-145, June.
    2. Marta Cuesta-González & Julie Froud & Daniel Tischer, 2021. "Coalitions and Public Action in the Reshaping of Corporate Responsibility: The Case of the Retail Banking Industry," Journal of Business Ethics, Springer, vol. 173(3), pages 539-558, October.
    3. Mahabubur Rahman & M. Ángeles Rodríguez-Serrano & Mary Lambkin, 2019. "Brand equity and firm performance: the complementary role of corporate social responsibility," Journal of Brand Management, Palgrave Macmillan, vol. 26(6), pages 691-704, November.
    4. Angus Robson, 2022. "Aquinas’s Principle of Misericordia in Corporations: Implications for Workers and other Stakeholders," Humanistic Management Journal, Springer, vol. 7(2), pages 233-257, October.
    5. Mohammad A. Ali, 2017. "Stakeholder Salience for Stakeholder Firms: An Attempt to Reframe an Important Heuristic Device," Journal of Business Ethics, Springer, vol. 144(1), pages 153-168, August.
    6. Cristina Gianfelici & Andrea Casadei & Federica Cembali, 2018. "The Relevance of Nationality and Industry for Stakeholder Salience: An Investigation Through Integrated Reports," Journal of Business Ethics, Springer, vol. 150(2), pages 541-558, June.
    7. Aureli, Selena & Del Baldo, Mara, 2019. "Performance measurement in the networked context of convention and visitors bureaus (CVBs)," Annals of Tourism Research, Elsevier, vol. 75(C), pages 92-105.
    8. Rahman, Mahabubur, 2023. "The virtuous circle between green product innovation and performance: The role of financial constraint and corporate brand," Journal of Business Research, Elsevier, vol. 154(C).
    9. Ishrat Ali & Griffin W. Cottle, 2021. "Reconceptualizing Entrepreneurial Performance: The Creation and Destruction of Value from a Stakeholder Capabilities Perspective," Journal of Business Ethics, Springer, vol. 170(4), pages 781-796, May.
    10. Robert Lewis & Gary O’Donovan & Roger Willett, 2017. "The Effect of Environmental Activism on the Long-run Market Value of a Company: A Case Study," Journal of Business Ethics, Springer, vol. 140(3), pages 455-476, February.
    11. Conaty, Frank & Robbins, Geraldine, 2021. "A stakeholder salience perspective on performance and management control systems in non-profit organisations," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 80(C).
    12. Azadegan, Arash & Golara, Sina & Kach, Andrew & Mousavi, Nasim, 2018. "Corporate environmental investments: A cross-national study on managerial decision making," International Journal of Production Economics, Elsevier, vol. 199(C), pages 47-64.
    13. Hannah Charlotte Joos, 2019. "Influences on managerial perceptions of stakeholder salience: two decades of research in review," Management Review Quarterly, Springer, vol. 69(1), pages 3-37, February.
    14. Thomas Thijssens & Laury Bollen & Harold Hassink, 2015. "Secondary Stakeholder Influence on CSR Disclosure: An Application of Stakeholder Salience Theory," Journal of Business Ethics, Springer, vol. 132(4), pages 873-891, December.
    15. Guillaume Plaisance, 2023. "Governing a union's external stakeholders: A prioritization method based on relationship quality and perceived impact," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 94(1), pages 75-108, March.
    16. Cairns, George & Goodwin, Paul & Wright, George, 2016. "A decision-analysis-based framework for analysing stakeholder behaviour in scenario planning," European Journal of Operational Research, Elsevier, vol. 249(3), pages 1050-1062.
    17. Yakovleva, Natalia & Vazquez-Brust, Diego Alfonso, 2018. "Multinational mining enterprises and artisanal small-scale miners: From confrontation to cooperation," Journal of World Business, Elsevier, vol. 53(1), pages 52-62.
    18. Richard W. Carney & Sadok El Ghoul & Omrane Guedhami & Jane W. Lu & He Wang, 2022. "Political corporate social responsibility: The role of deliberative capacity," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(8), pages 1766-1784, October.
    19. Elizandra Severgnini & Edwin Vladimir Cardoza Galdaméz & Romildo de Oliveira Moraes, 2018. "Satisfaction And Contribution Of Stakeholders From The Performance Prism Model," Brazilian Business Review, Fucape Business School, vol. 15(2), pages 120-134, March.
    20. Ferrary, Michel, 2019. "The structure and dynamics of the CEO's “small world” of stakeholders. An application to industrial downsizing," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 147-159.
    21. Michel Ferrary, 2019. "The structure and dynamics of the CEO's “small world” of stakeholders. An application to industrial downsizing," Post-Print hal-03214823, HAL.
    22. Merja Lähdesmäki & Marjo Siltaoja & Laura J. Spence, 2019. "Stakeholder Salience for Small Businesses: A Social Proximity Perspective," Journal of Business Ethics, Springer, vol. 158(2), pages 373-385, August.
    23. Mahabubur Rahman & Saqib Aziz & Mathew Hughes, 2020. "The product‐market performance benefits of environmental policy: Why customer awareness and firm innovativeness matter," Business Strategy and the Environment, Wiley Blackwell, vol. 29(5), pages 2001-2018, July.

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