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Aproximación sistémica al dimensionamiento de personal en instituciones prestadoras de servicios de salud

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  • Julián Alberto Uribe-Gómez

Abstract

El talento humano es la piedra angular en cualquier sistema de salud. Sin personal idóneo no es posible prestar un servicio de calidad a la población necesitada, por lo tanto, se hace indispensable contar con metodologías de trabajo que faciliten y fortalezcan la planeación y la gestión del personal de apoyo de los servicios de salud. Este artículo pretende presentar un modelo de planeación de recursos utilizando la simulación, bajo el paradigma de dinámica de sistemas como herramienta de trabajo, con el objeto de brindar apoyo a aquellas personas encargadas de la elaboración de políticas y planes en instituciones de salud para tomar mejores decisiones, en lo referente a la cantidad de talento humano que deben contratar, para satisfacer la oportunidad, calidad y servicio en la atención. ****** Human talent is the cornerstone of any health system. Without suitable staff, a quality service cannot be provided to the needy. Therefore, methods that facilitate and improve the planning and management of the support staff in health services should be available. Using simulations, this article presents a resource planning model that adopts the paradigm of system dynamics as a tool. The objective is to support the decision making process of those in charge of developing policies and plans at health care institutions regarding the human talent to hire in order to provide a timely, quality service.

Suggested Citation

  • Julián Alberto Uribe-Gómez, 2018. "Aproximación sistémica al dimensionamiento de personal en instituciones prestadoras de servicios de salud," Revista CEA, Instituto Tecnológico Metropolitano, vol. 4(8), pages 51-65, August.
    • Handle: RePEc:col:000549:017850
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    File URL: https://revistas.itm.edu.co/index.php/revista-cea/article/view/1047/998
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