IDEAS home Printed from https://ideas.repec.org/a/col/000506/015005.html
   My bibliography  Save this article

Percepcion de calidad como factor de competitividad de la infraestructura de hoteles en Santa Marta y Barranquilla

Author

Listed:
  • Carlos Labarcés Ballestas
  • Evelin Ruiz Gonzáles
  • Wilfrido Gutiérrez

Abstract

Los hoteles con categoría cinco estrellas en las ciudades de Barranquilla y Santa Marta tienen un papel determinante en el desarrollo del turismo de la región; la infraestructura de sus instalaciones y el servicio prestado por el personal, son los dos factores determinantes para brindar un servicio de calidad. En este trabajo se abordará el papel que juega la infraestructura de estos hoteles en la percepción de calidad que tienen los clientes, para establecer así el nivel de competitividad e internacionalización que estos presentan.******The five-star hotels in the cities of Barranquilla and Santa Marta have a decisive role in the development of tourism in the region, the infrastructure of their facilities and the service provided by the staff, are the two determinant factors to provide a quality service. In this paper is addressed the role of the infrastructure of these hotels in the perception of quality that customers have, in order to establish the level of competitiveness and internationalization they present.

Suggested Citation

  • Carlos Labarcés Ballestas & Evelin Ruiz Gonzáles & Wilfrido Gutiérrez, 2012. "Percepcion de calidad como factor de competitividad de la infraestructura de hoteles en Santa Marta y Barranquilla," Revista Clio América, Universidad del Magdalena, vol. 0, pages 185-202, July.
    • Handle: RePEc:col:000506:015005
    as

    Download full text from publisher

    File URL: http://revistas.unimagdalena.edu.co/index.php/clioamerica/article/view/439
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    calidad del servicio; competitividad; industria hotelera; infraestructura; turismo.;
    All these keywords.

    JEL classification:

    • L11 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Production, Pricing, and Market Structure; Size Distribution of Firms
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • F13 - International Economics - - Trade - - - Trade Policy; International Trade Organizations

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:col:000506:015005. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Revista CLIO (email available below). General contact details of provider: https://edirc.repec.org/data/femagco.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.