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Viernes negro

Author

Listed:
  • Néstor Andrés Roa Martínez
  • Ingrid Marcela Tróchez Ávila
  • Martha Lucía Ríos Mosquera
  • Andrés López Astudillo

Abstract

El siguiente caso tiene como objetivo presentar la situación compleja que se genera en una gran empresa manufacturera de materia prima para el sector de la construcción, cuando el sistema integrado de información que dispone Sufre un colapso (o “se cae el sistema”, como se denomina comúnmente) en la fecha de cierre. Esta falla genera un constrenimiento en las actividades logísticas relacionadas con el centro de distribución, unidad que despacha los pedidos a nivel nacional; impidiendo la facturación de pedidos y, por consiguiente, generando incumplimiento en las entregas, insatisfacción del cliente y posible pérdida de pedidos y no cumplimiento de la cuota de ventas de la empresa afectando los estados de resultados.

Suggested Citation

  • Néstor Andrés Roa Martínez & Ingrid Marcela Tróchez Ávila & Martha Lucía Ríos Mosquera & Andrés López Astudillo, 2011. "Viernes negro," Estudios Gerenciales, Universidad Icesi, September.
    • Handle: RePEc:col:000129:011256
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    File URL: http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1115
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    More about this item

    Keywords

    Gestión del riesgo; gestión de la continuidad; gestión de la disponibilidad; metodología de ITIL (Infraestructura de Tecnologías de la Información);
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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