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Economic Impact Of Non-Quality Costs In Organizations

Author

Listed:
  • Andrei DIAMANDESCU

    (Academia de Studii Economice – București)

  • Florin POPESCU

    (Universitatea Valahia – Târgoviște)

  • Virgiliu-Lucian IONIȚĂ

    (Academia de Studii Economice – București)

Abstract

In this paper the authors aim to analyze the impact of the implementation of the quality system based on ISO 9001:2008, on the overall efficiency of the organizations. For this purpose non-quality costs will be defined, classified and evaluated and there will be made relevant proposals for highlighting and quantifying them. The approach is focused on studying the effects of the failures in quality and the cost of these failures, but also on non-quality and its assessment methodology and benchmarks to monitor the progress in improving quality. At the end of the paper some methods are proposed to improve the control of non-quality costs.

Suggested Citation

  • Andrei DIAMANDESCU & Florin POPESCU & Virgiliu-Lucian IONIȚĂ, 2014. "Economic Impact Of Non-Quality Costs In Organizations," Management Intercultural, Romanian Foundation for Business Intelligence, Editorial Department, issue 31, pages 421-425, November.
    • Handle: RePEc:cmj:interc:y:2014:i:31:p:421-425
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    Citations

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    Cited by:

    1. Andrei Diamandescu & Virgiliu-Lucian Ioniță, 2015. "Calculation And Analysis In The Efficiency Of Applying The Quality Management Systems Within Industrial Organizations," Global Economic Observer, "Nicolae Titulescu" University of Bucharest, Faculty of Economic Sciences;Institute for World Economy of the Romanian Academy, vol. 3(2), pages 124-131, November.

    More about this item

    Keywords

    Quality system; Quality costs; Non-quality; Non-quality assessment; Total quality management;
    All these keywords.

    JEL classification:

    • D21 - Microeconomics - - Production and Organizations - - - Firm Behavior: Theory
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M13 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - New Firms; Startups

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