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Sistema de información según el modelo EFQM. Aplicación a la ayuda a la toma de decisiones en las cajas rurales de la Comunidad Valenciana

Author

Listed:
  • Manuel Rodenes Adam

    (Universidad Politécnica de Valencia)

  • Gloria Ilse Moncaleano Rodríguez

    (Universidad Politécnica de Valencia)

Abstract

This paper analyses the dimensions of the adapted EFQM model applied to Agricultural Credit Banks in the Valencia Region in order to study their behaviour, the relationship between these dimensions, and the relationship with results such as progress in trade and business results. It has been found that personnel and information management have a significant influence. There are also groups of institutions that stand out in terms of factors such as information management and the quality of business management. The research was based on a survey carried out over the Internet and was used to create a decision-making assistance system to help Institutions perform a self-diagnosis and benchmarking for the factors contained in the model.

Suggested Citation

  • Manuel Rodenes Adam & Gloria Ilse Moncaleano Rodríguez, 2007. "Sistema de información según el modelo EFQM. Aplicación a la ayuda a la toma de decisiones en las cajas rurales de la Comunidad Valenciana," CIRIEC-España, revista de economía pública, social y cooperativa, CIRIEC-España, issue 57, pages 65-92, April.
    • Handle: RePEc:cic:revcir:y:2007:i:57:p:65-92
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    More about this item

    Keywords

    Agricultural Credit Banks; Valencia Region; Quality; EFQM; Internet; Information Management; Critical Success Factors.;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L19 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Other
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • O18 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Urban, Rural, Regional, and Transportation Analysis; Housing; Infrastructure
    • P13 - Political Economy and Comparative Economic Systems - - Capitalist Economies - - - Cooperative Enterprises

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