Factors Affecting Customer Dissatisfaction In Chain Stores
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- Gabriel R. Gonzalez & Danny P. Claro, 2019. "How intrafirm intermediary salespeople connect sales to marketing and product development," Journal of the Academy of Marketing Science, Springer, vol. 47(5), pages 795-814, September.
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Keywords
customer satisfaction; customer experience; sales; chain store; customer loyalty; social networks;All these keywords.
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