IDEAS home Printed from https://ideas.repec.org/a/cbu/jrnlec/y2015vspecialp127-133.html
   My bibliography  Save this article

Information Technology And The Company Performance In The Sector Of Services

Author

Listed:
  • BOZGA LIVIU

    (EMTS Doctoral School, University POLITEHNICA, 313 Splaiul Independentei, sector 6, Bucharest)

Abstract

Presently, the weight of services sector is increasing in all economies and represents the main element of the gross domestic product in the developed countries. Consequently, in the last decennia, this sector captured the interest of researchers, both in academic and business media. Information Technology (IT) represents one of the most dynamic factors contributing to the technical progress in the design, process and supply of all categories of services. The theoretical and practical investigations already demonstrated the potential of the Information Systems adoption and implementation, to improve the organization performances (efficiency, productivity, organization competitiveness and development etc.). However, this potential is not always fully valued. The best performances could be achieved when the IT investments are aligned with internal capabilities and organizational processes within company strategy. The aim of this contribution is to review main published studies investigating the direct and indirect potential effects of IT on company performance in the service sector. There are also addressed issues regarding the measurement difficulties of the IT impacts on organization performance and the limitations generated by the service diversity and the fast dynamics of their market.

Suggested Citation

  • Bozga Liviu, 2015. "Information Technology And The Company Performance In The Sector Of Services," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 0, pages 127-133, July.
    • Handle: RePEc:cbu:jrnlec:y:2015:v:special:p:127-133
    as

    Download full text from publisher

    File URL: http://www.utgjiu.ro/revista/ec/pdf/2015-03%20Special/22_Bozga.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Barry P. Bosworth & Jack E. Triplett, 2007. "Services Productivity in the United States: Griliches's Services Volume Revisited," NBER Chapters, in: Hard-to-Measure Goods and Services: Essays in Honor of Zvi Griliches, pages 413-447, National Bureau of Economic Research, Inc.
    2. Dehning, Bruce & Richardson, Vernon, 2002. "Return on investments in information technology: Beyond the productivity paradox," Journal of Financial Transformation, Capco Institute, vol. 6, pages 83-91.
    3. Ceccobelli, M. & Gitto, S. & Mancuso, P., 2012. "ICT capital and labour productivity growth: A non-parametric analysis of 14 OECD countries," Telecommunications Policy, Elsevier, vol. 36(4), pages 282-292.
    4. Eugene W. Anderson & Claes Fornell & Roland T. Rust, 1997. "Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services," Marketing Science, INFORMS, vol. 16(2), pages 129-145.
    5. Nicky J. Welton & Howard H. Z. Thom, 2015. "Value of Information," Medical Decision Making, , vol. 35(5), pages 564-566, July.
    6. Barry P. Bosworth & Jack E. Triplett, 2003. "Productivity measurement issues in services industries: \\"Baumol's disease\\" has been cured," Economic Policy Review, Federal Reserve Bank of New York, issue Sep, pages 23-33.
    7. Dimelis, Sophia P. & Papaioannou, Sotiris K., 2011. "ICT growth effects at the industry level: A comparison between the US and the EU," Information Economics and Policy, Elsevier, vol. 23(1), pages 37-50, March.
    8. Sarv Devaraj & Rajiv Kohli, 2003. "Performance Impacts of Information Technology: Is Actual Usage the Missing Link?," Management Science, INFORMS, vol. 49(3), pages 273-289, March.
    9. Anita Wölfl, 2003. "Productivity Growth in Service Industries: An Assessment of Recent Patterns and the Role of Measurement," OECD Science, Technology and Industry Working Papers 2003/7, OECD Publishing.
    10. Adli Abouzeedan & Michael Busler, 2006. "Information Technology (IT) and Small and Medium-sized Enterprises (SMEs) Management," Global Business Review, International Management Institute, vol. 7(2), pages 243-257, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chiu, Chia-Nan & Yang, Cheng-Liang, 2019. "Competitive advantage and simultaneous mutual influences between information technology adoption and service innovation: Moderating effects of environmental factors," Structural Change and Economic Dynamics, Elsevier, vol. 49(C), pages 192-205.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sadaf Bashir & Bert Sadowski, 2014. "General Purpose Technologies: A Survey, a Critique and Future Research Directions," Working Papers 14-02, Eindhoven Center for Innovation Studies, revised Feb 2014.
    2. Klaus Abberger & Yngve Abrahamsen & Florian Chatagny & Andreas Dibiasi & Florian Eckert & Anne Kathrin Funk & Michael Graff & Florian Hälg & David Iselin & Heiner Mikosch & Stefan Neuwirth & Alexander, 2016. "Zurück zu moderatem Wachstum," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 10(3), pages 1-108, October.
    3. Klaus Abberger & Yngve Abrahamsen & Florian Chatagny & Andreas Dibiasi & Florian Eckert & Anne Kathrin Funk & Michael Graff & Florian Hälg & David Iselin & Heiner Mikosch & Stefan Neuwirth & Alexander, 2016. "Preise fangen sich langsam, verhaltener Konjunkturausblick," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 10(2), pages 1-29, June.
    4. Lui, Ariel K.H. & Lo, Chris K.Y. & Ngai, Eric W.T. & Yeung, Andy C.L., 2023. "A tough pill to swallow? The lessons learned from mandatory RFID adoption," International Journal of Production Economics, Elsevier, vol. 258(C).
    5. Sinan Aral & Peter Weill, 2007. "IT Assets, Organizational Capabilities, and Firm Performance: How Resource Allocations and Organizational Differences Explain Performance Variation," Organization Science, INFORMS, vol. 18(5), pages 763-780, October.
    6. Klaus Abberger & Yngve Abrahamsen & Florian Chatagny & Andreas Dibiasi & Florian Eckert & Anne Kathrin Funk & Michael Graff & Florian Hälg & David Iselin & Heiner Mikosch & Stefan Neuwirth & Alexander, 2016. "Langsame Erholung in unsicheren Zeiten," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 10(4), pages 1-27, December.
    7. Spyros Arvanitis & Florian Seliger & Andrin Spescha & Tobias Stucki & Martin Wörter, 2017. "Die Innovationsleistung Schweizer Unternehmen im Zeitverlauf," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 11(1), pages 77-87, March.
    8. Alexander Eickelpasch & Georg Erber, 2014. "Analyse der Ansatzpunkte der volkswirtschaftlichen Produktivitätsanalyse von wissensintensiven Dienstleistungen in der amtlichen Statistik: Endbericht; Forschungsprojekt im Auftrag des Fraunhofer-Inst," DIW Berlin: Politikberatung kompakt, DIW Berlin, German Institute for Economic Research, volume 80, number pbk80.
    9. Pauliina Sandqvist, 2016. "Identifizierung von Ausreissern in eindimensionalen gewichteten Umfragedaten," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 10(2), pages 45-56, June.
    10. Prasad, Acklesh & Heales, Jon & Green, Peter, 2010. "A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: Evidence from IT steering committees," International Journal of Accounting Information Systems, Elsevier, vol. 11(3), pages 214-232.
    11. Richard Senti, 2016. "Transatlantische Handels- und Investitionspartnerschaft zwischen der EU und den USA (TTIP) - Auswirkungen auf die Schweiz," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 10(1), pages 75-91, March.
    12. Jochen Hartwig, 2008. "Has Health Capital Formation Cured 'Baumol's Disease'? - Panel Granger Causality Evidence for OECD Countries," KOF Working papers 08-206, KOF Swiss Economic Institute, ETH Zurich.
    13. Spyros Arvanitis & Florian Seliger & Martin Wörter, 2016. "Patentaktivitäten und Wissens-Spillover in der Schweiz," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 10(2), pages 33-43, June.
    14. Daniel Kaufmann, 2016. "Die Kosten von Deflation: Eine historische Analyse," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 10(4), pages 45-54, December.
    15. Lunardi, Guilherme Lerch & Becker, João Luiz & Maçada, Antonio Carlos Gastaud & Dolci, Pietro Cunha, 2014. "The impact of adopting IT governance on financial performance: An empirical analysis among Brazilian firms," International Journal of Accounting Information Systems, Elsevier, vol. 15(1), pages 66-81.
    16. Yngve Abrahamsen & Jan-Egbert Sturm & Klaus Abberger & Florian Chatagny & Andreas Dibiasi & Florian Eckert & Livia Eichenberger & Anne Kathrin Funk & Michael Graff & Florian Hälg & David Iselin & Hein, 2017. "Weitere Erholung der Schweizer Wirtschaft," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 11(1), pages 1-74, March.
    17. Spyros Arvanitis & Heinz Hollenstein, 2016. "Die Internationalisierung von Forschung und Entwicklung: Motive, Strategien und Auswirkungen," KOF Analysen, KOF Swiss Economic Institute, ETH Zurich, vol. 10(1), pages 93-101, March.
    18. Jonghak Sun, 2017. "The effect of information technology on IT-facilitated coordination, IT-facilitated autonomy, and decision-makings at the individual level," Applied Economics, Taylor & Francis Journals, vol. 49(2), pages 138-155, January.
    19. Winarno, Wahyu Agus & Tjahjadi, Bambang & Irwanto, Andry, 2021. "Time Lag Effects of IT Investment on Firm Performance: Evidence from Indonesia," Jurnal Ekonomi Malaysia, Faculty of Economics and Business, Universiti Kebangsaan Malaysia, vol. 55(3), pages 89-101.
    20. Stefan Schweikl & Robert Obermaier, 2020. "Lessons from three decades of IT productivity research: towards a better understanding of IT-induced productivity effects," Management Review Quarterly, Springer, vol. 70(4), pages 461-507, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cbu:jrnlec:y:2015:v:special:p:127-133. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ecobici Nicolae (email available below). General contact details of provider: https://edirc.repec.org/data/fetgjro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.