IDEAS home Printed from https://ideas.repec.org/a/cbu/jrnlec/y2014vspecialp423-427.html
   My bibliography  Save this article

The Level Of Customer Satisfaction - Measure Of Social Efficiency

Author

Listed:
  • MUNGIU-PUPAZAN MARIANA CLAUDIA

    („CONSTANTIN BRANCUSI” UNIVERSITY FROM TG-JIU)

Abstract

Pricing models for social efficiency focuses on assessing the quality, namely the comparison of the desired product to the consumer and the product received, the level of consumer satisfaction on the products and / or services will be therefore a very important component in measuring the effectiveness social. Between the two concepts there is a relationship of mutual interdependence: the level of consumer satisfaction is the result of the quality performance of products and services and high quality products and services is reflected in consumer satisfaction. From the theoretical point of view, according to the marketing strategy, it is necessary to bring to a common level of perceived benefit to consumer expectations. Customer satisfaction is actually the result of a complex information processing.

Suggested Citation

  • Mungiu-Pupazan Mariana Claudia, 2014. "The Level Of Customer Satisfaction - Measure Of Social Efficiency," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 0, pages 423-427, May.
    • Handle: RePEc:cbu:jrnlec:y:2014:v:special:p:423-427
    as

    Download full text from publisher

    File URL: http://www.utgjiu.ro/revista/ec/pdf/2014-04.Special/74_Mungiu%20Claudia.pdf
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cbu:jrnlec:y:2014:v:special:p:423-427. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ecobici Nicolae The email address of this maintainer does not seem to be valid anymore. Please ask Ecobici Nicolae to update the entry or send us the correct address (email available below). General contact details of provider: https://edirc.repec.org/data/fetgjro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.