Quand la rationalité des gestionnaires publics sauve l’organisation. L’« échec raisonné » des centres de services partagés au ministère de la Justice

Modernization requires public managers to engage collective learning. At the French Ministry of Justice, our observations showed that shared services are planned as rational changes. However, involved variables are interdependent: the future organization cannot be rationally designed. This research underlines the necessity to clarify what is expected of public managers: assuming the uncertainty of emerging changes, with the risk of no improvement, or, on the contrary, being mindful, and even stopping modernization projects if necessary.