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Prendre une décision dans une situation ambiguë. La question du regard

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  • Julien Henriot

Abstract

March 1999, the 24th, at 10h52, the French regulator of the Mont-Blanc tunnel becomes a participant to an ambiguous situation, i.e. hard to decipher, complex and paradoxical. Indeed, he has just noticed a smoking truck stopped in the middle of the tunnel. How, in this situation, decisions will be taken, beginning by the decision to close the tunnel ? Based on the literature of sense-making, the author proposes to scientific debate the concept of look taken at a situation.

Suggested Citation

  • Julien Henriot, 2012. "Prendre une décision dans une situation ambiguë. La question du regard," Revue française de gestion, Lavoisier, vol. 0(6), pages 129-146.
    • Handle: RePEc:cai:rfglav:rfg_225_0129
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