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Living lab as a support to trust for co-creation of value: application to the consumer energy market

Author

Listed:
  • Laurent Dupont
  • Joëlle Mastelic
  • Nathalie Nyffeler
  • Sophie Latrille
  • Eric Seulliet

Abstract

Open Innovation is widely explored, and many technologies are developed to support the involvement of stakeholders in its distributed co-design process, i.e. when actors work asynchronously and at a geographical distance. One of the fundamental parameters for the success of distributed collaborative approaches is the trust that the actors have in each other, in the current process and in technology. However, practitioners make little use of trust as a parameter for piloting and supporting co-creation of value. The lack of understanding of the mechanisms involved seems to explain this situation. Using a multiple-case-study analysis of co-design in the field of energy, this paper proposes to identify the levers in Living Lab favouring the trust between stakeholders. In addition to practical illustration, this paper provides a first co-design project management framework for practitioners, through the development of the ?Co-coon Matrix?. JEL Codes: O31, O33, L17

Suggested Citation

  • Laurent Dupont & Joëlle Mastelic & Nathalie Nyffeler & Sophie Latrille & Eric Seulliet, 2019. "Living lab as a support to trust for co-creation of value: application to the consumer energy market," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 53-78.
    • Handle: RePEc:cai:jiedbu:jie_028_0053
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    Citations

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    Cited by:

    1. Arnould, Maxence & Morel, Laure & Fournier, Meriem, 2021. "Developing the persona method to increase the commitment of non-industrial private forest owners in French forest policy priorities," Forest Policy and Economics, Elsevier, vol. 126(C).
    2. Arnould, Maxence & Morel, Laure & Fournier, Meriem, 2022. "Embedding non-industrial private forest owners in forest policy and bioeconomy issues using a Living Lab concept," Forest Policy and Economics, Elsevier, vol. 139(C).
    3. Fedoua Kasmi & Ferney Osorio & Laurent Dupont & Brunelle Marche & Mauricio Camargo, 2022. "Innovation Spaces as Drivers of Eco-innovations Supporting the Circular Economy: A Systematic Literature Review," Post-Print hal-03590438, HAL.
    4. Mukama, Matia & Musango, Josephine Kaviti & Smit, Suzanne & Ceschin, Fabrizio & Petrulaityte, Aine, 2022. "Development of living labs to support gendered energy technology innovation in poor urban environments," Technology in Society, Elsevier, vol. 68(C).

    More about this item

    Keywords

    Trust; Open Innovation; Living Lab; Co-creation of Value; Co-design;
    All these keywords.

    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • L17 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Open Source Products and Markets

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