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L’innovation du business model par les entreprises de services professionnels réglementées : le cas de l’expertise-comptable « 100% en ligne »

Author

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  • Jamal Eddine Azzam
  • Marie Caussimont
  • Xavier Lecocq

Abstract

This research explores the innovation of business model by regulated professional services firms. This issue is important because of the apparent discrepancy between the innovation principles (variety, novelty, heterogeneity, etc.) and those characterizing regulated professional services firms (stability, regulation, conformity, etc.). To address this issue, we conducted an in-depth analysis of the business model of full online chartered accounting in France, an unprecedented business model for this sector. The results take the form of a framework highlighting the processes associated with the introduction of an innovative business model by regulated professional service firms as well as the interactions between these processes. These findings have theoretical implications for the literature on professional services firms as well as for research on business model innovation. JEL Codes: L210, L26, M210, O310

Suggested Citation

  • Jamal Eddine Azzam & Marie Caussimont & Xavier Lecocq, 2023. "L’innovation du business model par les entreprises de services professionnels réglementées : le cas de l’expertise-comptable « 100% en ligne »," Innovations, De Boeck Université, vol. 0(1), pages 241-270.
    • Handle: RePEc:cai:inndbu:inno_070_0241
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    More about this item

    Keywords

    Innovation; Business Model; Professional Services Firms; Regulated Sectors; Qualitative Research;
    All these keywords.

    JEL classification:

    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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