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règles – normes. Certification de qualité et management industriel : le cas des organismes de formation

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  • François Mambi-el-Sendegele

Abstract

What does certification mean? What is its definition, how is it enforced? These questions - a legacy of the industrial management and organization pattern, with its system of charters, standards, quality seals and certification - have now come up in the training field. This text, while proposing a global interpretation framework, attempts to put in evidence this new pattern of connection, in the training field, with qualityassurance certification, the outlines of which are now becoming well defined.

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  • François Mambi-el-Sendegele, 2001. "règles – normes. Certification de qualité et management industriel : le cas des organismes de formation," Innovations, De Boeck Université, vol. 13(1), pages 133-158.
    • Handle: RePEc:cai:inndbu:inno_013_0133
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