Modèles de création de valeur en Europe et aux États-Unis : une comparaison des modèles de l'EFQM et du Baldrige Award Criteria

We have identified and characterized notable differences between the value-creation models of the European Foundation for Quality Management (EFQM) and Baldrige Quality Award (BQA). Specifically, we observe that the two models, despite sharing a common goal of identifying and measuring the firm characteristics associated with the process of value creation, propose very different descriptions and weighings of the elements of that process. The EFQM model places much more emphasis on tactical issues relating to the diffusion and implementation of strategy and the monitoring of customer, employee and society results, while the BQA model emphasizes the development of strategy and the reporting and analysis of business (financial) results. We discuss these differences in light of the differing socioeconomic environments of Europe and the United States and conclude that, given these differing environments, the two models are well suited to helping their respective constituencies achieve their common objective of value creation.