IDEAS home Printed from https://ideas.repec.org/a/but/manage/v14y2011i1p227-237.html
   My bibliography  Save this article

Liquidity Analysis Of State Bank Of India

Author

Listed:
  • Kumar Gandhi R.

    (University of Jaffna, Sri Lanka)

  • Nimalathasan, B

    (SRM University, Chennai, Tamil Nadu, India)

Abstract

Modern customer has a high demand for quality of service than he/she had before. There is an urgent need for improving the customer service levels currently provided in the banking industry. Banks need to understand, foresee, the needs and expected levels of customer support which the customer expects when he/she steps into the branch and strive to stand up and excel in providing the service and making banking a truly delightful experience. The banker should change his/her agenda from Customer Satisfaction to Customer delight and then march towards Customer Ecstasy. This will be possible by maintaining the financial soundness of the firm. In this connection it has been given importance through this study. Since most of the Banking slightly deviate into the other areas like insurance, financial services and modern banking services such as Advisory services, Agent for receivables, custodian, instant loan provider, Forfeiter services and factoring services. A conscious attempt has been made to analysis the liquidity of state bank of India (SBI). The present study aimed to understand the financial soundness of the bank, the ratio analysis taken as tool. In this research work the secondary data mainly used, it has been collected in the form of the company manuals, Balance sheets and other documents. The data analyzed by some of the statistical tools such as ANOVA test and Multi variate test is used to analyze the interferences about the operating efficiency.

Suggested Citation

  • Kumar Gandhi R. & Nimalathasan, B, 2011. "Liquidity Analysis Of State Bank Of India," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 14(1), pages 227-237, December.
    • Handle: RePEc:but:manage:v:14:y:2011:i:1:p:227-237
    as

    Download full text from publisher

    File URL: http://manager.faa.ro/download/674_1419.pdf
    Download Restriction: no
    File URL: http://manager.faa.ro/en/article/The-public-spending-crisis-a-case-study-of-Nigeria-public-sector~635.html
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:but:manage:v:14:y:2011:i:1:p:227-237. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Cosmin Catalin Olteanu (email available below). General contact details of provider: https://edirc.repec.org/data/faaubro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.