IDEAS home Printed from https://ideas.repec.org/a/brc/journl/v52y2021i2p131-137.html
   My bibliography  Save this article

The Impact Of Front Office Staff Professionalization On Increasing Performance Of The Accommodation Units

Author

Listed:
  • Iuliana Parvu

    (Spiru Haret University)

  • Cristina Ciami

    (Spiru Haret University)

Abstract

The hospitality industry is a relevant component of the global business environment and the third most important socio-economic activity in the European Union. As regards human resource, a significant percentage of European employees work in this field and their number is expected to increase significantly over the next ten years. At the same time, an increase in interest in the professional training of these employees is expected, which is currently less relevant. The present paper highlights the gap between the socio-economic relevance of the hotel industry, on the one hand, and the characteristics of work in tourism, on the other hand. The paper also presents the direct impact that front-office staff can generate on the revenues of the hotel company, in order to emphasize the relevance of professionalization of work in tourism at all hierarchical levels.

Suggested Citation

  • Iuliana Parvu & Cristina Ciami, 2021. "The Impact Of Front Office Staff Professionalization On Increasing Performance Of The Accommodation Units," Management Strategies Journal, Constantin Brancoveanu University, vol. 52(2), pages 131-137.
  • Handle: RePEc:brc:journl:v:52:y:2021:i:2:p:131-137
    as

    Download full text from publisher

    File URL: http://www.strategiimanageriale.ro/papers/210204.pdf
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:brc:journl:v:52:y:2021:i:2:p:131-137. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dan MICUDA (email available below). General contact details of provider: http://www.univcb.ro/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.