IDEAS home Printed from https://ideas.repec.org/a/bpj/statpp/v14y2023i3p375-398n6.html
   My bibliography  Save this article

Analysis of the Impact of Digitalization on the Quality and Availability of Public Services in Ukraine – A Comparative Approach with Insights from Estonia

Author

Listed:
  • Kniazieva Tetiana V.

    (Department of Marketing, Faculty of Economics and Business Administration, National Aviation University, 03058, 1 Lubomyr Husar Ave., Kyiv, Ukraine)

  • Kazanska Olenа O.

    (Department of Marketing, Faculty of Economics and Business Administration, National Aviation University, 03058, 1 Lubomyr Husar Ave., Kyiv, Ukraine)

  • Orochovska Lyudmila A.

    (Department of Marketing, Faculty of Economics and Business Administration, National Aviation University, 03058, 1 Lubomyr Husar Ave., Kyiv, Ukraine)

  • Tsymbalenko Yana Yu.

    (Department of Theory and Practice of Management, National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, 03056, 37 Beresteyskyi Аve., Kyiv, Ukraine)

  • Dergach Anna V.

    (Department of the Production and Іnvestment Мanagement, Faculty of Agricultural Management, National University of Life and Environmental Sciences of Ukraine, 03041, 15 Heroyiv Oborony Str., Kyiv, Ukraine)

Abstract

This article provides an overview of the current state of digitization of public services in Ukraine, exploring its impact on service quality and availability. The rapid advancements in information and communication technology have created opportunities for streamlining bureaucratic processes and improving service delivery. The study aims to analyze the progress and potential of digitization in public services in Ukraine, comparing it with successful examples in Estonia. The research seeks to identify best practices and address existing gaps and challenges in digitalizing public services. The research utilizes various methods, including a comprehensive literature review, analysis of academic articles, government reports, and quantitative data from primary sources such as surveys and databases. A comparative analysis of Estonia’s digitalization efforts is conducted to gain insights into potential lessons and best practices. The findings show that digitization of public services in Ukraine has emerged in response to advancements in technology and citizens’ demand for user-friendly and accessible services. Initiatives like the Diia platform have positively impacted service quality and availability. However, Ukraine’s level of digitization still lags behind some European counterparts. The Ukrainian government’s commitment to digital transformation is evident through various initiatives and targets to improve the digitization rate of public services. Despite the progress made, ongoing efforts are needed to address challenges and invest in digital infrastructure. Prioritizing digital transformation can enhance service efficiency, transparency, and citizen engagement, ultimately improving the quality of life for Ukrainians and aligning with EU standards.

Suggested Citation

  • Kniazieva Tetiana V. & Kazanska Olenа O. & Orochovska Lyudmila A. & Tsymbalenko Yana Yu. & Dergach Anna V., 2023. "Analysis of the Impact of Digitalization on the Quality and Availability of Public Services in Ukraine – A Comparative Approach with Insights from Estonia," Statistics, Politics and Policy, De Gruyter, vol. 14(3), pages 375-398, November.
    • Handle: RePEc:bpj:statpp:v:14:y:2023:i:3:p:375-398:n:6
    DOI: 10.1515/spp-2023-0012
    as

    Download full text from publisher

    File URL: https://doi.org/10.1515/spp-2023-0012
    Download Restriction: For access to full text, subscription to the journal or payment for the individual article is required.
    File URL: https://libkey.io/10.1515/spp-2023-0012?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bpj:statpp:v:14:y:2023:i:3:p:375-398:n:6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.degruyter.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.