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Innovations in retail operations: Thirty years of lessons from Production and Operations Management

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  • Marshall Fisher
  • Ananth Raman

Abstract

We review papers published in POM during its thirty‐year history that deal with retail operations issues with an empirical approach. The papers span a range of issues, from traditional ones like forecasting and inventory planning, to new technologies, like radio frequency identification (RFID) and e‐commerce, and strategic, like links between retailing and stock market performance.

Suggested Citation

  • Marshall Fisher & Ananth Raman, 2022. "Innovations in retail operations: Thirty years of lessons from Production and Operations Management," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4452-4461, December.
    • Handle: RePEc:bla:popmgt:v:31:y:2022:i:12:p:4452-4461
    DOI: 10.1111/poms.13852
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    References listed on IDEAS

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    1. Marshall Fisher & Ananth Raman, 2018. "Using Data and Big Data in Retailing," Production and Operations Management, Production and Operations Management Society, vol. 27(9), pages 1665-1669, September.
    2. Howard Hao‐Chun Chuang & Rogelio Oliva & Gregory R. Heim, 2019. "Examining the Link between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty," Production and Operations Management, Production and Operations Management Society, vol. 28(9), pages 2338-2364, September.
    3. Nicole DeHoratius & Ananth Raman, 2008. "Inventory Record Inaccuracy: An Empirical Analysis," Management Science, INFORMS, vol. 54(4), pages 627-641, April.
    4. Ruomeng Cui & Santiago Gallino & Antonio Moreno & Dennis J. Zhang, 2018. "The Operational Value of Social Media Information," Production and Operations Management, Production and Operations Management Society, vol. 27(10), pages 1749-1769, October.
    5. Saravanan Kesavan & Tarun Kushwaha, 2014. "Differences in Retail Inventory Investment Behavior During Macroeconomic Shocks: Role of Service Level," Production and Operations Management, Production and Operations Management Society, vol. 23(12), pages 2118-2136, December.
    6. Howard Hao-Chun Chuang & Rogelio Oliva & Olga Perdikaki, 2016. "Traffic-Based Labor Planning in Retail Stores," Production and Operations Management, Production and Operations Management Society, vol. 25(1), pages 96-113, January.
    7. Necati Ertekin & Michael E. Ketzenberg & Gregory R. Heim, 2020. "Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns," Production and Operations Management, Production and Operations Management Society, vol. 29(5), pages 1232-1255, May.
    8. Marshall Fisher & Kumar Rajaram, 2000. "Accurate Retail Testing of Fashion Merchandise: Methodology and Application," Marketing Science, INFORMS, vol. 19(3), pages 266-278, June.
    9. Jia Li & Tat Y. Chan & Michael Lewis, 2016. "What Happens When Manufacturers Perform The Retailing Functions?," Production and Operations Management, Production and Operations Management Society, vol. 25(8), pages 1391-1403, August.
    10. Vidya Mani & Saravanan Kesavan & Jayashankar M. Swaminathan, 2015. "Estimating the Impact of Understaffing on Sales and Profitability in Retail Stores," Production and Operations Management, Production and Operations Management Society, vol. 24(2), pages 201-218, February.
    11. Kristoph K. R. Ullrich & Sandra Transchel, 2017. "Demand–Supply Mismatches and Stock Market Performance: A Retailing Perspective," Production and Operations Management, Production and Operations Management Society, vol. 26(8), pages 1444-1462, August.
    12. Andreas Breiter & Arnd Huchzermeier, 2015. "Promotion Planning and Supply Chain Contracting in a High–Low Pricing Environment," Production and Operations Management, Production and Operations Management Society, vol. 24(2), pages 219-236, February.
    13. Jeff Shockley & Lawrence A. Plummer & Aleda V. Roth & Lawrence D. Fredendall, 2015. "Strategic Design Responsiveness: An Empirical Analysis of US Retail Store Networks," Production and Operations Management, Production and Operations Management Society, vol. 24(3), pages 451-468, March.
    14. Olga Perdikaki & David Xiaosong Peng & Gregory R. Heim, 2015. "Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance," Production and Operations Management, Production and Operations Management Society, vol. 24(11), pages 1794-1811, November.
    15. Howard Hao-Chun Chuang & Rogelio Oliva & Sheng Liu, 2016. "On-Shelf Availability, Retail Performance, and External Audits: A Field Experiment," Production and Operations Management, Production and Operations Management Society, vol. 25(5), pages 935-951, May.
    16. Rafael Escamilla & Jan C. Fransoo & Christopher S. Tang, 2021. "Improving Agility, Adaptability, Alignment, Accessibility, and Affordability in Nanostore Supply Chains," Production and Operations Management, Production and Operations Management Society, vol. 30(3), pages 676-688, March.
    17. E. H. Bowman, 1963. "Consistency and Optimality in Managerial Decision Making," Management Science, INFORMS, vol. 9(2), pages 310-321, January.
    18. Dennis J. Zhang & Hengchen Dai & Lingxiu Dong & Fangfang Qi & Nannan Zhang & Xiaofei Liu & Zhongyi Liu & Jiang Yang, 2018. "How Do Price Promotions Affect Customer Behavior on Retailing Platforms? Evidence from a Large Randomized Experiment on Alibaba," Production and Operations Management, Production and Operations Management Society, vol. 27(12), pages 2343-2345, December.
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    1. Subodha Kumar & Christopher S. Tang, 2022. "Expanding the boundaries of the discipline: The 30th‐anniversary issue of Production and Operations Management," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4257-4261, December.
    2. Uddin, Mohammad Rajib & Akter, Shahriar & Lee, Wai Jin Thomas, 2024. "Developing a data breach protection capability framework in retailing," International Journal of Production Economics, Elsevier, vol. 271(C).

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