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Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers

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  • Xin Li
  • Pengfei Guo
  • Zhaotong Lian

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Suggested Citation

  • Xin Li & Pengfei Guo & Zhaotong Lian, 2016. "Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers," Production and Operations Management, Production and Operations Management Society, vol. 25(11), pages 1885-1901, November.
    • Handle: RePEc:bla:popmgt:v:25:y:2016:i:11:p:1885-1901
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    File URL: http://hdl.handle.net/10.1111/poms.12583
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    Citations

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    Cited by:

    1. Luo, Sha & Fang, Shu-Cherng & Zhang, Jiahua & King, Russell E., 2023. "Price competition and cost efficiency facing buyer’s bounded rationality," International Journal of Production Economics, Elsevier, vol. 266(C).
    2. Niu, Baozhuang & Zeng, Fanzhuo & Liu, Yaoqi, 2021. "Firms’ introduction of internet-based installment: Incremental demand vs. cash opportunity cost," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 152(C).
    3. XiaoLi Zhang & Jelle de Vries & René de Koster & ChenGuang Liu, 2022. "Fast and Faultless? Quantity and Quality Feedback in Order Picking," Production and Operations Management, Production and Operations Management Society, vol. 31(4), pages 1536-1559, April.
    4. Suresh P. Sethi & Sushil Gupta & Vipin K. Agrawal & Vijay K. Agrawal, 2022. "Nobel laureates’ contributions to and impacts on operations management," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4283-4303, December.
    5. Sun, Mingyao & Chai, Qiangfei & Ng, Chi To, 2023. "Managing the quality-speed tradeoff in blockchain-supported healthcare diagnostic services," Omega, Elsevier, vol. 120(C).
    6. Junhai Ma & Zhanbing Guo, 2017. "Implications for Firms with Limited Information to Take Advantage of Reference Price Effect in Competitive Settings," Complexity, Hindawi, vol. 2017, pages 1-16, June.
    7. Jinting Wang & Ke Sun, 2022. "Optimal pricing and capacity sizing for online service systems with free trials," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 44(1), pages 57-86, March.
    8. Christopher S. Tang, 2017. "OM Forum—Three Simple Approaches for Young Scholars to Identify Relevant and Novel Research Topics in Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 19(3), pages 338-346, July.
    9. Zhou, Cuihua & Lan, Yanfei & Li, Weifeng & Zhao, Ruiqing, 2022. "Medicare policies in a two-Tier healthcare system with overtreatment," Omega, Elsevier, vol. 109(C).
    10. Sezer Ülkü & Chris Hydock & Shiliang Cui, 2020. "Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption," Management Science, INFORMS, vol. 66(3), pages 1149-1171, March.
    11. Jalili Marand, Ata & Tang, Ou & Li, Hongyan, 2019. "Quandary of service logistics: Fast or reliable?," European Journal of Operational Research, Elsevier, vol. 275(3), pages 983-996.
    12. Xin Li & Pengfei Guo & Zhaotong Lian, 2017. "Price and capacity decisions of service systems with boundedly rational customers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 64(6), pages 437-452, September.
    13. Canbolat, Pelin G., 2020. "Bounded rationality in clearing service systems," European Journal of Operational Research, Elsevier, vol. 282(2), pages 614-626.
    14. Li, Xin & Li, Qingying & Guo, Pengfei & Lian, Zhaotong, 2017. "On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers," International Journal of Production Economics, Elsevier, vol. 193(C), pages 726-736.
    15. Niu, Baozhuang & Xu, Haotao & Chen, Lei, 2022. "Creating all-win by blockchain in a remanufacturing supply chain with consumer risk-aversion and quality untrust," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 163(C).
    16. Sun, Mingyao & Ng, Chi To & Wu, Feng & Cheng, T.C.E., 2022. "Optimization of after-sales services with spare parts consumption and repairman travel," International Journal of Production Economics, Elsevier, vol. 244(C).

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