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Measuring the Benefit of Offering Auxiliary Services: Do Bag-Checkers Differ in Their Sensitivities to Airline Itinerary Attributes?

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  • Mariana L. Nicolae
  • Mark E. Ferguson
  • Laurie A. Garrow

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Suggested Citation

  • Mariana L. Nicolae & Mark E. Ferguson & Laurie A. Garrow, 2016. "Measuring the Benefit of Offering Auxiliary Services: Do Bag-Checkers Differ in Their Sensitivities to Airline Itinerary Attributes?," Production and Operations Management, Production and Operations Management Society, vol. 25(10), pages 1689-1708, October.
    • Handle: RePEc:bla:popmgt:v:25:y:2016:i:10:p:1689-1708
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    File URL: http://hdl.handle.net/10.1111/poms.12569
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    Citations

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    Cited by:

    1. Laurie A. Garrow & Ziran Chen & Mohammad Ilbeigi & Virginie Lurkin, 2020. "A new twist on the gig economy: conducting surveys on Amazon Mechanical Turk," Transportation, Springer, vol. 47(1), pages 23-42, February.
    2. Czerny, Achim I. & Zhang, Hanxiang, 2020. "Rivalry between airport ancillary and city-center supplies," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 141(C).
    3. Michael D. Wittman & Peter P. Belobaba, 2018. "Customized dynamic pricing of airline fare products," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 17(2), pages 78-90, April.
    4. Gökçe Esenduran & James A. Hill & In Joon Noh, 2020. "Understanding the Choice of Online Resale Channel for Used Electronics," Production and Operations Management, Production and Operations Management Society, vol. 29(5), pages 1188-1211, May.
    5. Chen, Yanhong & Liu, Luning & Zheng, Dequan & Li, Bin, 2023. "Estimating travellers’ value when purchasing auxiliary services in the airline industry based on the RFM model," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    6. Chiambaretto, Paul, 2021. "Air passengers’ willingness to pay for ancillary services on long-haul flights," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 147(C).
    7. Stacey Mumbower & Susan Hotle & Laurie A. Garrow, 2023. "Highly debated but still unbundled: The evolution of U.S. airline ancillary products and pricing strategies," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 22(4), pages 276-293, August.
    8. Deepa Wani & Manoj Malhotra & Jonathan Clark, 2021. "Strategic Service Design Attributes, Customer Experience, and Co‐Created Service Choice: Evidence from Florida Hospitals," Production and Operations Management, Production and Operations Management Society, vol. 30(1), pages 210-234, January.

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