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Peakedness-Based Staffing for Call Center Outsourcing

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  • Jean-Christophe Schrieck
  • Zeynep Akşin
  • Philippe Chevalier

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  • Jean-Christophe Schrieck & Zeynep Akşin & Philippe Chevalier, 2014. "Peakedness-Based Staffing for Call Center Outsourcing," Production and Operations Management, Production and Operations Management Society, vol. 23(3), pages 504-524, March.
    • Handle: RePEc:bla:popmgt:v:23:y:2014:i:3:p:504-524
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    File URL: http://hdl.handle.net/10.1111/poms.12049
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    Cited by:

    1. Sanjay L. Ahire, 2023. "McLeod Health Optimizes Staffing for Patient Room Cleaning," Interfaces, INFORMS, vol. 53(2), pages 155-168, March.
    2. Gang Li & Joy M. Field & Hongxun Jiang & Tian He & Youming Pang, 2019. "Decision Models for Workforce and Technology Planning in Services," Papers 1909.12829, arXiv.org.
    3. Benjamin Legros, 2021. "Age-based Markovian approximation of the G/M/1 queue," Post-Print hal-03605431, HAL.

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