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Fitting disposition codes to mobile phone surveys: experiences from studies in Finland, Slovenia and the USA

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  • Mario Callegaro
  • Charlotte Steeh
  • Trent D. Buskirk
  • Vasja Vehovar
  • Vesa Kuusela
  • Linda Piekarski

Abstract

Summary. Using mobile phones to conduct survey interviews has gathered momentum recently. However, using mobile telephones in surveys poses many new challenges. One important challenge involves properly classifying final case dispositions to understand response rates and non‐response error and to implement responsive survey designs. Both purposes demand accurate assessments of the outcomes of individual call attempts. By looking at actual practices across three countries, we suggest how the disposition codes of the American Association for Public Opinion Research, which have been developed for telephone surveys, can be modified to fit mobile phones. Adding an international dimension to these standard definitions will improve survey methods by making systematic comparisons across different contexts possible.

Suggested Citation

  • Mario Callegaro & Charlotte Steeh & Trent D. Buskirk & Vasja Vehovar & Vesa Kuusela & Linda Piekarski, 2007. "Fitting disposition codes to mobile phone surveys: experiences from studies in Finland, Slovenia and the USA," Journal of the Royal Statistical Society Series A, Royal Statistical Society, vol. 170(3), pages 647-670, July.
    • Handle: RePEc:bla:jorssa:v:170:y:2007:i:3:p:647-670
    DOI: 10.1111/j.1467-985X.2006.00461.x
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    References listed on IDEAS

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    1. Robert M. Groves & Steven G. Heeringa, 2006. "Responsive design for household surveys: tools for actively controlling survey errors and costs," Journal of the Royal Statistical Society Series A, Royal Statistical Society, vol. 169(3), pages 439-457, July.
    2. Lynn, Peter & Martin, Jean & Beerten, Roeland & Laiho, Johanna, 2001. "Recommended standard final outcome categories and standard definitions of response rate for social surveys," ISER Working Paper Series 2001-23, Institute for Social and Economic Research.
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    1. Lynn, Peter & Kaminska, Olena, 2011. "The impact of mobile phones on survey measurement error," ISER Working Paper Series 2011-07, Institute for Social and Economic Research.
    2. Tomaž Kolar & Iztok Kolar, 2008. "What Respondents Really Expect From Researchers," Evaluation Review, , vol. 32(4), pages 363-391, August.

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