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Interactive faceted query suggestion for exploratory search: Whole‐session effectiveness and interaction engagement

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  • Tuukka Ruotsalo
  • Giulio Jacucci
  • Samuel Kaski

Abstract

The outcome of exploratory information retrieval is not only dependent on the effectiveness of individual responses to a set of queries, but also on relevant information retrieved during the entire exploratory search session. We study the effect of search assistance, operationalized as an interactive faceted query suggestion, for both whole‐session effectiveness and engagement through interactive faceted query suggestion. A user experiment is reported, where users performed exploratory search tasks, comparing interactive faceted query suggestion and a control condition with only conventional typed‐query interaction. Data comprised of interaction and search logs show that the availability of interactive faceted query suggestion substantially improves whole‐session effectiveness by increasing recall without sacrificing precision. The increased engagement with interactive faceted query suggestion is targeted to direct situated navigation around the initial query scope, but is not found to improve individual queries on average. The results imply that research in exploratory search should focus on measuring and designing tools that engage users with directed situated navigation support for improving whole‐session performance.

Suggested Citation

  • Tuukka Ruotsalo & Giulio Jacucci & Samuel Kaski, 2020. "Interactive faceted query suggestion for exploratory search: Whole‐session effectiveness and interaction engagement," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 71(7), pages 742-756, July.
    • Handle: RePEc:bla:jinfst:v:71:y:2020:i:7:p:742-756
    DOI: 10.1002/asi.24304
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    References listed on IDEAS

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    1. Tung Vuong & Miamaria Saastamoinen & Giulio Jacucci & Tuukka Ruotsalo, 2019. "Understanding user behavior in naturalistic information search tasks," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 70(11), pages 1248-1261, November.
    2. Pertti Vakkari & Saila Huuskonen, 2012. "Search effort degrades search output but improves task outcome," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 63(4), pages 657-670, April.
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