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How a museum knows? Structures, work roles, and infrastructures of information work

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  • Isto Huvila

Abstract

Even if knowledge is a commodity that a museum offers as Hooper‐Greenhill () has argued, the mechanisms of how a museum comes to know what it mediates are not well understood. Using a case study approach, the aim of this study is to investigate what types of sources and channels, with a special emphasis on social processes and structures of information, support collaborative information work, and the emergence of knowledge in a museum environment. The empirical study was conducted using a combination of ethnographic observation of and interviews with staff members at a medium‐sized museum in a Nordic country. The study shows that much of the daily information work is routinized and infrastructuralized in social information exchange and reproduction of documented information and museum collections.

Suggested Citation

  • Isto Huvila, 2013. "How a museum knows? Structures, work roles, and infrastructures of information work," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 64(7), pages 1375-1387, July.
    • Handle: RePEc:bla:jamist:v:64:y:2013:i:7:p:1375-1387
    DOI: 10.1002/asi.22852
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