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Making sense of archived e‐mail: Exploring the Enron collection with NetLens

Author

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  • Hyunmo Kang
  • Catherine Plaisant
  • Tamer Elsayed
  • Douglas W. Oard

Abstract

Informal communications media pose new challenges for information‐systems design, but the nature of informal interaction offers new opportunities as well. This paper describes NetLens‐E‐mail, a system designed to support exploration of the content‐actor network in large e‐mail collections. Unique features of NetLens‐E‐mail include close coupling of orientation, specification, restriction, and expansion, and introduction and incorporation of a novel capability for iterative projection between content and actor networks within the same collection. Scenarios are presented to illustrate the intended employment of NetLens‐E‐mail, and design walkthroughs with two domain experts provide an initial basis for assessment of the suitability of the design by scholars and analysts.

Suggested Citation

  • Hyunmo Kang & Catherine Plaisant & Tamer Elsayed & Douglas W. Oard, 2010. "Making sense of archived e‐mail: Exploring the Enron collection with NetLens," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(4), pages 723-744, April.
    • Handle: RePEc:bla:jamist:v:61:y:2010:i:4:p:723-744
    DOI: 10.1002/asi.21275
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    Cited by:

    1. Dilla, William N. & Raschke, Robyn L., 2015. "Data visualization for fraud detection: Practice implications and a call for future research," International Journal of Accounting Information Systems, Elsevier, vol. 16(C), pages 1-22.
    2. Hisato Tashiro & Antonio Lau & Junichiro Mori & Nobuzumi Fujii & Yuya Kajikawa, 2012. "E-mail networks and leadership performance," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 63(3), pages 600-606, March.

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