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Factors affecting shapers of organizational wikis

Author

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  • Dave Yates
  • Christian Wagner
  • Ann Majchrzak

Abstract

New Web 2.0 technologies such as wikis permit any organizational member of a virtual community of practice (CoP) to dynamically edit, integrate, and rewrite content (what we call knowledge shaping) as well as contribute personal knowledge. Previous research on factors that motivate contribution in virtual CoPs has focused exclusively on factors explaining why people contribute their personal knowledge, with no research focused on why people make the knowledge‐shaping contributions (rewriting, integrating, and restructuring pages) which are possible with wikis. We hypothesize that factors that explain frequency of contribution will be different for those who shape from those who contribute only their personal knowledge. The results support our hypotheses. In addition, we find that shapers are not more likely to be managers or members of a community's core group who might typically serve in an administrator role, contrary to prior expectations. The implications of using Web 2.0 tools to encourage this shaping behavior are discussed.

Suggested Citation

  • Dave Yates & Christian Wagner & Ann Majchrzak, 2010. "Factors affecting shapers of organizational wikis," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(3), pages 543-554, March.
    • Handle: RePEc:bla:jamist:v:61:y:2010:i:3:p:543-554
    DOI: 10.1002/asi.21266
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    Cited by:

    1. Thomas Kude & Sunil Mithas & Christoph T. Schmidt & Armin Heinzl, 2019. "How Pair Programming Influences Team Performance: The Role of Backup Behavior, Shared Mental Models, and Task Novelty," Information Systems Research, INFORMS, vol. 30(4), pages 1145-1163, December.
    2. Julia Bullard & James Howison, 2015. "Learning from Elitist Jerks: Creating high-quality knowledge resources from ongoing conversations," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 66(11), pages 2267-2276, November.
    3. Ofer Arazy & Johannes Daxenberger & Hila Lifshitz-Assaf & Oded Nov & Iryna Gurevych, 2016. "Turbulent Stability of Emergent Roles: The Dualistic Nature of Self-Organizing Knowledge Coproduction," Information Systems Research, INFORMS, vol. 27(4), pages 792-812, December.
    4. Prof. Vincent Unegbu & Dr. C. N. Ikonne & Faith Ohwofasa, 2023. "The Application of ICT Competence in Library Service Delivery in Public Libraries in South-South, Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(6), pages 1728-1737, June.
    5. Zhao, Sesia J. & Zhang, Kem Z.K. & Wagner, Christian & Chen, Huaping, 2013. "Investigating the determinants of contribution value in Wikipedia," International Journal of Information Management, Elsevier, vol. 33(1), pages 83-92.
    6. Gerald C. Kane & Jeremiah Johnson & Ann Majchrzak, 2014. "Emergent Life Cycle: The Tension Between Knowledge Change and Knowledge Retention in Open Online Coproduction Communities," Management Science, INFORMS, vol. 60(12), pages 3026-3048, December.
    7. Wang, Nan & Sun, Yongqiang & Shen, Xiao-Liang & Zhang, Xi, 2018. "A value-justice model of knowledge integration in wikis: The moderating role of knowledge equivocality," International Journal of Information Management, Elsevier, vol. 43(C), pages 64-75.
    8. Pee, L.G., 2018. "Affordances for sharing domain-specific and complex knowledge on enterprise social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 25-37.
    9. Samer Faraj & Sirkka L. Jarvenpaa & Ann Majchrzak, 2011. "Knowledge Collaboration in Online Communities," Organization Science, INFORMS, vol. 22(5), pages 1224-1239, October.
    10. Daniel Stenholm & Daniel Corin Stig & Lars Ivansen & Dag Bergsjö, 2019. "A framework of practices supporting the reuse of technological knowledge," Environment Systems and Decisions, Springer, vol. 39(2), pages 128-145, June.
    11. Shane Greenstein & Feng Zhu, 2016. "Open Content, Linus’ Law, and Neutral Point of View," Information Systems Research, INFORMS, vol. 27(3), pages 618-635.
    12. Yates, Dave & Paquette, Scott, 2011. "Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake," International Journal of Information Management, Elsevier, vol. 31(1), pages 6-13.
    13. Stan Karanasios & Aljona Zorina, 2023. "From participation roles to socio‐emotional information roles: Insights from the closure of an online community," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 74(1), pages 33-49, January.

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