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Ontologies in knowledge management support: A case study

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  • Mauricio Barcellos Almeida
  • Ricardo Rodrigues Barbosa

Abstract

Information and knowledge are true assets in modern organizations. In order to cope with the need to manage these assets, corporations have invested in a set of practices that are conventionally called knowledge management. This article presents a case study on the development and the evaluation of ontologies that was conducted within the scope of a knowledge management project undertaken by the second largest Brazilian energy utility. Ontologies have different applications and can be used in knowledge management, in information retrieval, and in information systems, to mention but a few. Within the information systems realm, ontologies are generally used as system models, but their usage has not been restricted to software development. We advocate that, once assessed as to its content, an ontology may provide benefits to corporate communication and, therefore, provide support to knowledge management initiatives. We expect to further contribute by describing possibilities for the application of ontologies within organizational environments.

Suggested Citation

  • Mauricio Barcellos Almeida & Ricardo Rodrigues Barbosa, 2009. "Ontologies in knowledge management support: A case study," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 60(10), pages 2032-2047, October.
  • Handle: RePEc:bla:jamist:v:60:y:2009:i:10:p:2032-2047
    DOI: 10.1002/asi.21120
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    Cited by:

    1. Tengku Adil Tengku Izhar & Mohd Shamsul Mohd Shoid & Abdul Ismail Mohd Jawi & Trieu Minh Nhut Le, 2016. "Retrieving Information from Social Media using Ontology," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(9), pages 1-18, September.
    2. Mauricio B. Almeida & Eduardo R. Felipe & Renata Barcelos, 2020. "Toward a documentā€centered ontological theory for information architecture in corporations," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 71(11), pages 1308-1326, November.
    3. Tengku Adil Tengku Izha & Mohammad Fazli Baharuddin & Ahmad Nadzri Mohamad & Ahmad Azman Mohamad Ramli & Mohd Shamsul Mohd Shoid & Wan Mohd Hafiz Wan Hasnol, 2016. "Using ontology for goal-based query to evaluate social media data," Journal of Advances in Humanities and Social Sciences, Dr. Yi-Hsing Hsieh, vol. 2(2), pages 107-118.

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