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Overcoming knowledge management challenges during ERP implementation: The need to integrate and share different types of knowledge

Author

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  • Shan L. Pan
  • Sue Newell
  • Jimmy Huang
  • Robert D. Galliers

Abstract

In this article, the author examines an enterprise resource planning (ERP) adoption process in a particular case setting to explore the knowledge management challenges encountered, specifically challenges related to the sharing and integration of knowledge, and the ways that social capital is used to overcome these challenges. More specifically, the author relates the different sources and effects of social capital to the different implementation phases, with their differing knowledge management challenges. By doing so, he highlights the relative importance of the bridging and bonding aspects of social capital that vary during different phases because of the different types of knowledge that become more or less important over the lifecycle of the project—embrained, embodied, encultured, embedded, and encoded.

Suggested Citation

  • Shan L. Pan & Sue Newell & Jimmy Huang & Robert D. Galliers, 2007. "Overcoming knowledge management challenges during ERP implementation: The need to integrate and share different types of knowledge," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 58(3), pages 404-419, February.
    • Handle: RePEc:bla:jamist:v:58:y:2007:i:3:p:404-419
    DOI: 10.1002/asi.20523
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    Cited by:

    1. Escobar-Rodríguez, Tomás & Bartual-Sopena, Lourdes, 2015. "Impact of cultural factors on attitude toward using ERP systems in public hospitals," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 18(2), pages 127-137.
    2. Nur Izzah Muallah* & A. H. Nor Aziati, 2018. "Organisational Support in Knowledge Transfer Activities towards ERP Success: Scale Development and Validation," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 264-271:2.
    3. repec:jes:wpaper:y:2011:v:3:p:537-555 is not listed on IDEAS
    4. Nityesh Bhatt & Sunita Guru & Shashank Thanki & Gunjan Sood, 2021. "Analysing the factors affecting the selection of ERP package: a fuzzy AHP approach," Information Systems and e-Business Management, Springer, vol. 19(2), pages 641-682, June.
    5. Ehsan Samiei & Jafar Habibi, 2020. "The Mutual Relation Between Enterprise Resource Planning and Knowledge Management: A Review," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 53-66, March.
    6. Ramona – Diana Leon & Adrian Lupu & Anca – Codruþa Manolache, 2011. "Knowledge Management Tools For The European Knowledge Based Society," CES Working Papers, Centre for European Studies, Alexandru Ioan Cuza University, vol. 3(4), pages 537-555, December.
    7. Say Yen Teoh & Shan L. Pan & Anand M. Ramchand, 2012. "Resource management activities in healthcare information systems: A process perspective," Information Systems Frontiers, Springer, vol. 14(3), pages 585-600, July.

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