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Towards understanding the roles of social capital in knowledge integration: A case study of a collaborative information systems project

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  • Mamata Bhandar
  • Shan‐Ling Pan
  • Bernard C.Y. Tan

Abstract

Information systems (IS) projects involving multiple organizations are very common today. Knowledge integration in such projects is a complex task of integrating diverse knowledge bases across organizations that may possess distinct strategic goals and even conflicting interests. Prior research has indicated that social capital, a resource based on social relationships, positively influences knowledge integration and interorganizational relationships, but the exact nature of the interaction has been unclear. Based on an in‐depth case study, this article examines a four‐organization (three clients and one IT service provider) collaborative IS project wherein the clients were business partners for 7 years when they embarked on the project. The study explicitly identifies the roles through which social capital can be leveraged for knowledge integration in a collaborative IS project. Findings suggest that social capital can be leveraged as a motivator, an integrator, and a facilitator during the various stages of a collaborative IS project.

Suggested Citation

  • Mamata Bhandar & Shan‐Ling Pan & Bernard C.Y. Tan, 2007. "Towards understanding the roles of social capital in knowledge integration: A case study of a collaborative information systems project," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 58(2), pages 263-274, January.
  • Handle: RePEc:bla:jamist:v:58:y:2007:i:2:p:263-274
    DOI: 10.1002/asi.20493
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    Cited by:

    1. Yixuan Wang & Bowen Jiang, 2018. "Modular and Integral Knowledge Integration: From the Case of a Chinese IT Enterprise," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-16, March.
    2. Zhen‐Jiao Chen & Xin Qin & Douglas Vogel, 2012. "Is Cooperation a Panacea? The Effect of Cooperative Response to Task Conflict on Team Performance," Systems Research and Behavioral Science, Wiley Blackwell, vol. 29(2), pages 163-178, March.
    3. Caroline Sargis-Roussel & François Deltour, 2012. "Beyond cross-functional teams: knowledge integration during organizational projects and the role of social capital," Post-Print hal-00787480, HAL.

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