IDEAS home Printed from https://ideas.repec.org/a/bla/jamist/v55y2004i11p939-953.html
   My bibliography  Save this article

A multidimensional approach to the study of human‐information interaction: A case study of collaborative information retrieval

Author

Listed:
  • Raya Fidel
  • Annelise Mark Pejtersen
  • Bryan Cleal
  • Harry Bruce

Abstract

While most research in the area of human‐information behavior has focused on a single dimension—either the psychological or the social—this case study demonstrated the importance of a multidimensional approach. The Cognitive Work Analysis framework guided this field study of one event of collaborative information retrieval (CIR) carried out by design engineers at Microsoft, including observations and interviews. Various dimensions explained the motives for this CIR event and the challenges the participants encountered: the cognitive dimension, the specific task and decision, the organization of the teamwork, and the organizational culture. Even though it is difficult at times to separate one dimension from another, and all are interdependent, the analysis uncovered several reasons for design engineers to engage in CIR, such as when they are new to the organization or the team, when the information lends itself to various interpretations, or when most of the needed information is not documented. Similar multidimensional studies will enhance our understanding of human‐information behavior.

Suggested Citation

  • Raya Fidel & Annelise Mark Pejtersen & Bryan Cleal & Harry Bruce, 2004. "A multidimensional approach to the study of human‐information interaction: A case study of collaborative information retrieval," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 55(11), pages 939-953, September.
    • Handle: RePEc:bla:jamist:v:55:y:2004:i:11:p:939-953
    DOI: 10.1002/asi.20041
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/asi.20041
    Download Restriction: no
    File URL: https://libkey.io/10.1002/asi.20041?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Vera Granikov & Reem El Sherif & France Bouthillier & Pierre Pluye, 2022. "Factors and outcomes of collaborative information seeking: A mixed studies review with a framework synthesis," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(4), pages 542-560, April.
    2. Cayir, Sinan & Basoglu, Nuri & Daim, Tugrul U., 2016. "A study on the relationship between task, information, and individual performance," Technology in Society, Elsevier, vol. 46(C), pages 1-9.
    3. Abu Shamim Mohammad Arif & Jia Tina Du & Ivan Lee, 2015. "Understanding tourists' collaborative information retrieval behavior to inform design," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 66(11), pages 2285-2303, November.
    4. Ben Krishna & Anindita Paul, 2020. "Collaborative information behaviour during epidemics: The case of Nipah outbreak in Southern India," Working papers 367, Indian Institute of Management Kozhikode.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jamist:v:55:y:2004:i:11:p:939-953. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.asis.org .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.