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Knowledge integration in virtual teams: The potential role of KMS

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  • Maryam Alavi
  • Amrit Tiwana

Abstract

Virtual teams are becoming a preferred mechanism for harnessing, integrating, and applying knowledge that is distributed across organizations and in pockets of collaborative networks. In this article we recognize that knowledge application, among the three phases of knowledge management, has received little research attention. Paradoxically, this phase contributes most to value creation. Extending communication theory, we identify four challenges to knowledge integration in virtual team environments: constraints on transactive memory, insufficient mutual understanding, failure in sharing and retaining contextual knowledge, and inflexibility of organizational ties. We then propose knowledge management system (KMS) approaches to meet these challenges. Finally, we identify promising avenues for future research in this area.

Suggested Citation

  • Maryam Alavi & Amrit Tiwana, 2002. "Knowledge integration in virtual teams: The potential role of KMS," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 53(12), pages 1029-1037, October.
    • Handle: RePEc:bla:jamist:v:53:y:2002:i:12:p:1029-1037
    DOI: 10.1002/asi.10107
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