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Ethnomethodologically informed ethnography and information system design

Author

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  • Andy Crabtree
  • David M. Nichols
  • Jon O'Brien
  • Mark Rouncefield
  • Michael B. Twidale

Abstract

This paper describes ethnomethodologically informed ethnography (EM) as a methodology for information science research, illustrating the approach with the results of a study in a university library. We elucidate major differences between the practical orientation of EM and theoretical orientation of other ethnographic approaches in information science research. We address ways in which EM may be used to inform systems design and consider the issues that arise in coordinating the results of this research with the needs of information systems designers. We outline our approach to the “ethnographically informed” development of information systems in addressing some of the major problems of interdisciplinary work between system designers and EM researchers.

Suggested Citation

  • Andy Crabtree & David M. Nichols & Jon O'Brien & Mark Rouncefield & Michael B. Twidale, 2000. "Ethnomethodologically informed ethnography and information system design," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 51(7), pages 666-682.
    • Handle: RePEc:bla:jamest:v:51:y:2000:i:7:p:666-682
    DOI: 10.1002/(SICI)1097-4571(2000)51:73.0.CO;2-5
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