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Multiple search sessions model of end‐user behavior: An exploratory study

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  • Amanda Spink

Abstract

This article discusses a multiple search session model of end‐users' interaction with information retrieval systems based on results from an exploratory study investigating end‐users' search sessions over time with online public access catalogs (OPAC) or CD‐ROM databases at different stages of their information seeking related to a current research project. Interviews were conducted with 200 academic end‐users to investigate the occurrence of multiple search sessions. Results show that at the time of the interview, 57% of end‐users had conducted multiple search sessions during their research project and 86% of end‐users conducted their first search session at the beginning stage of their information‐seeking process. Forty‐nine percent of end‐users had conducted between 1 and 6 search sessions and 8% more than 6 search sessions. Seventy percent of multiple search session end‐users' had modified their search terms since their first search session. The implications of the findings for end‐user training, information retrieval systems design, and further research are discussed. © 1996 John Wiley & Sons, Inc.

Suggested Citation

  • Amanda Spink, 1996. "Multiple search sessions model of end‐user behavior: An exploratory study," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 47(8), pages 603-609, August.
    • Handle: RePEc:bla:jamest:v:47:y:1996:i:8:p:603-609
    DOI: 10.1002/(SICI)1097-4571(199608)47:83.0.CO;2-X
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