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Measuring acceptance of computer‐mediated communication systems

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  • Starr Roxanne Hiltz
  • Kenneth Johnson

Abstract

Three dimensions of acceptance for Computer‐Mediated Communication Systems (CMCS) were only moderately interrelated in a longitudinal study of users of four systems: use, subjective satisfaction, and benefits. The methodological objective of this study was to identify generalizable factor structures for acceptance of CMCS, based on a small set of items. Analysis of the items measuring subjective satisfaction identified four factors: satisfaction with the interface, feelings that the system's performance was productive and stimulating, ability of CMCS to support expressive interpersonal communications, and problems with CMCS as a mode of communication and information exchange. Two components of benefits were identified: impacts on productivity and impacts on career advancement. The findings suggest that future studies of CMCS's in particular, and perhaps of computer‐based information systems in general, should not assume that usage alone or subjective satisfaction alone are adequate measures of successful implementation. Use, subjective satisfaction and perceived benefits may vary independently. © 1989 John Wiley & Sons, Inc.

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  • Starr Roxanne Hiltz & Kenneth Johnson, 1989. "Measuring acceptance of computer‐mediated communication systems," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 40(6), pages 386-397, November.
    • Handle: RePEc:bla:jamest:v:40:y:1989:i:6:p:386-397
    DOI: 10.1002/(SICI)1097-4571(198911)40:63.0.CO;2-V
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    Cited by:

    1. Mutula, Stephen M. & van Brakel, Pieter, 2006. "An evaluation of e-readiness assessment tools with respect to information access: Towards an integrated information rich tool," International Journal of Information Management, Elsevier, vol. 26(3), pages 212-223.

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