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Association between missed appointment and related factors of patients with cancer in a tertiary hospital

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  • Ye Seol Lee
  • Tae Hyun Kim
  • Juyeong Kim

Abstract

For the hospital administration, 1 major responsibility is to prevent the outflow of existing patients and minimize losses because of the failure of patients with cancer to attend appointments. We analyzed the association between no‐show rates and characteristics of patients with cancer at a tertiary hospital in Seoul using patient affair data. Among the 680 190 patients, no‐show rates were 4.39% and 3.37% for males and females, respectively. Male patients with colon and rectum, pancreas, and liver cancer had higher no‐show rates (5.81%, 5.8%, and 5.1%). Among females, pancreas, colon and rectum, and liver cancer were associated with high no‐show rates (5.65%, 5.44%, and 4.92%). For both males and females, liver (males: OR = 2.02; 95% CI: 1.68‐2.44; females: OR = 1.91; 95% CI: 1.60‐2.28) and pancreas (males: OR = 1.98; 95% CI: 1.57‐2.50; females: OR = 1.97; 95% CI: 1.61‐2.42) cancer were associated with high no‐show rates. To reduce the rate of no‐shows, hospitals should establish and enforce “missed appointment” policies as well as its effect upon health outcome.

Suggested Citation

  • Ye Seol Lee & Tae Hyun Kim & Juyeong Kim, 2018. "Association between missed appointment and related factors of patients with cancer in a tertiary hospital," International Journal of Health Planning and Management, Wiley Blackwell, vol. 33(3), pages 873-882, July.
    • Handle: RePEc:bla:ijhplm:v:33:y:2018:i:3:p:e873-e882
    DOI: 10.1002/hpm.2551
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    Cited by:

    1. Mi Young Suk & Bomgyeol Kim & Sang Gyu Lee & Chang Hoon You & Tae Hyun Kim, 2021. "Evaluation of Patient No-Shows in a Tertiary Hospital: Focusing on Modes of Appointment-Making and Type of Appointment," IJERPH, MDPI, vol. 18(6), pages 1-14, March.
    2. Nrupen A Bhavsar & Shannon M Doerfler & Anna Giczewska & Brooke Alhanti & Adam Lutz & Charles A Thigpen & Steven Z George, 2021. "Prevalence and predictors of no-shows to physical therapy for musculoskeletal conditions," PLOS ONE, Public Library of Science, vol. 16(5), pages 1-17, May.

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