IDEAS home Printed from https://ideas.repec.org/a/bjz/ajisjr/2248.html
   My bibliography  Save this article

Does Emotional Intelligence Affect Organizational Success in the Banking Sector in an Emerging Market?

Author

Listed:
  • Ismail Raisal
  • Nishad Nawaz
  • Kunjithapatham Appasamy
  • Vijayakumar Gajenderan
  • Arun Kumar Tarofder

Abstract

The paper aims to study the effect of emotional intelligence and the performance of State Commercial Banks employees in Sri Lanka. Knowing the reason behind the job performance of workers is an important issue for scientific discipline. Theoretical viewpoints contain the emotional intelligence of executive-level employees, such as aspects of self-control, self-regulation, social understanding, empathy and motivation. Five basic hypotheses were investigated for employees’ emotional intelligence and performance to achieve the objective. The paper follows a quantitative approach. In total, 100 responses were collected from 153 samples, consisting of managerial level employees from Peoples Banks and Bank of Ceylon in Sri Lanka, analyzed using correlation and regression models. The findings of the study prove that emotional intelligence has a substantial positive relationship with employee success. It is suggested that the organization’s continuous training program is crucial to improving emotional intelligence and increasing managers’ performance levels.

Suggested Citation

  • Ismail Raisal & Nishad Nawaz & Kunjithapatham Appasamy & Vijayakumar Gajenderan & Arun Kumar Tarofder, 2022. "Does Emotional Intelligence Affect Organizational Success in the Banking Sector in an Emerging Market?," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 11, May.
    • Handle: RePEc:bjz:ajisjr:2248
    DOI: https://doi.org/10.36941/ajis-2022-0087
    as

    Download full text from publisher

    File URL: https://www.richtmann.org/journal/index.php/ajis/article/view/12923
    Download Restriction: no
    File URL: https://www.richtmann.org/journal/index.php/ajis/article/view/12923/12518
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.36941/ajis-2022-0087?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Efthymiou, Marina & Usher, David & O'Connell, John F. & Warnock-Smith, David & Conyngham, Gerry, 2021. "The factors influencing entry level airline pilot retention: An empirical study of Ryanair," Journal of Air Transport Management, Elsevier, vol. 91(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lambeth, Daniel & Lei, Zheng & Cheung, Tommy, 2022. "Airline pilot remuneration: A conceptual framework and empirical analysis of airlines in Australia," Transport Policy, Elsevier, vol. 126(C), pages 34-42.
    2. Loraine Brown & Marina Efthymiou & Caroline McMullan, 2022. "Recovering from a Major Aviation Disaster: The Airlines’ Family Assistance Centre," Sustainability, MDPI, vol. 14(7), pages 1-16, March.
    3. Marina Efthymiou & Katie McCarthy & Chris Markou & John F. O’Connell, 2022. "An Exploratory Research on Blockchain in Aviation: The Case of Maintenance, Repair and Overhaul (MRO) Organizations," Sustainability, MDPI, vol. 14(5), pages 1-17, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjz:ajisjr:2248. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Richtmann Publishing Ltd (email available below). General contact details of provider: https://www.richtmann.org/journal/index.php/ajis .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.