Demographic Characteristics, Administrative Leadership, Knowledge Management Processes, and Performance of City Administrators in the New Normal

The decisions and actions of administrators can directly impact citizens’ quality of life and the overall functioning of local communities. Effective leadership and knowledge management processes can be essential in this context, as they can help administrators navigate uncertainty, make informed decisions, and effectively manage resources in a rapidly changing environment. Despite the scarcity of research on the relationship between demographic factors, administrative leadership, knowledge management processes, and the performance of administrators in government organizations, this study aimed to determine the influence of these factors on the performance of administrators in the new normal of government organizations. There were 153 participants: administrators, heads of office, and unit heads of offices of the city government organizations. Descriptive correlational were used in the study. Frequency, percentage, mean, standard deviation, Pearson product-moment correlation, and multiple regression analysis were used to treat the data. The level of administrative leadership and knowledge management processes among administrators is very high, respectively. The administrators’ level of performance in terms of their OPCR is very satisfactory. The demographic characteristics, administrative leadership, and knowledge management processes have a significant correlation and are important predictors of the performance of administrators that generate a linear model. These findings lead to the proposed intervention plan for the administrators, which can enhance the quality of life for citizens and contribute to the overall well-being of local communities by improving the performance of administrators and providing practical recommendations for effective decision-making and resource management.