Service Quality in State-Own Technical ICT Training Institutes and the Students Satisfaction

Extension of globalization in to education and the education driven practical and vocational training have been recognized as significant. In catering to the exogenous demand for the information technology and the online operationalization of all aspect of the businesses have been committed to drive demand for It professionals not only within the national context but also regional and international arena. Especially the indexed and the facts derive that there is a greater tendency among the generation z for the information, telecommunication technology, and computing driven studies. Especially within the formal sector education conceded facts reviled that there are 4 Million students in nearly 10,000 schools under the mentorship of 200,000 teaches to ensure 98% information Technology literacy among the generation Z youth. Still there are many concerns for students to continue with the advance IT education, and it has been phenomenon that both formal and informal sector contribute for opening an avenue through higher education opportunities. According to the survey conducted many of the stakeholders believes that formal sector institution connected to state-sector is more trusted in education and advancement of the IT education. Still the survey conducted indicates that student’s satisfaction towards to services and the service quality of the information and telecommunication professional education service providers with a 20% drop which is being recognized as the research issue. Within the calibration of the research problem it is to explore impact of the service quality of the treasury education institutes on the student satisfaction. Respecting to deductive approach aligning with the theories of service quality and the models will be tested using survey strategy. Scope has been recognized as the current students of the ICT programs in treasury high education organizations driven by state. The regression analysis used to extend the data analysis and interpretations reviled that there is a significant relationship between academic materials, Administrative facilities Administrative Support, Infrastructure and the Support services while Academic facilities are not indicating any relationship with the academic facilities, leaving an opportunity for the state-own IT service providers to take necessary initiatives to enhance the student satisfaction.