The Strategic Role of Knowledge Management in Mediating the Relationship Between Servant Leadership and Organizational Value

Purpose – This study examines the mediating role of knowledge management in the relationship between servant leadership and organizational value. The research focuses on understanding how leadership characteristics influence organizational outcomes by effectively utilizing knowledge management practices in healthcare. Design/methodology/approach—Data were collected from employees at Tjitrowardojo Hospital using a quantitative approach. A structural equation modeling (SEM) technique was applied to test the relationships between servant leadership, knowledge management, and organizational value. Partial Least Squares (PLS) were employed to evaluate direct and indirect effects and assess the mediating role of knowledge management. Findings – The results indicate that servant leadership has a significant direct impact on organizational value and an indirect effect mediated by knowledge management. Knowledge management plays a strategic role in amplifying the influence of servant leadership on organizational value. These findings underscore the importance of fostering knowledge-centric practices alongside servant leadership to enhance value creation in healthcare organizations. Originality/value – This study contributes to the literature by providing empirical evidence on the mediating role of knowledge management in the context of servant leadership and organizational value. The research highlights the practical implications of integrating leadership and knowledge management strategies to optimize organizational performance in the healthcare sector, particularly in regional hospital settings