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AI Chatbots: Elevating Customer Interactions Amidst Challenges

Author

Listed:
  • Glenda Joy B. Lopez

    (University of Perpetual Help System DALTA, Las Piñas City Campus, Philippines)

  • Vanessa B. Pablo

    (University of Perpetual Help System DALTA, Las Piñas City Campus, Philippines)

  • Lalaine Kristine F. Miravite

    (University of Perpetual Help System DALTA, Las Piñas City Campus, Philippines)

  • Coleen Jill L. Aguidan

    (University of Perpetual Help System DALTA, Las Piñas City Campus, Philippines)

  • Alyssa Krissia F. Alaraña

    (University of Perpetual Help System DALTA, Las Piñas City Campus, Philippines)

  • Niño Frederick D. Caracena

    (University of Perpetual Help System DALTA, Las Piñas City Campus, Philippines)

Abstract

In the current era of rapid technological advancement, businesses must stay abreast of current trends to maintain competitive edge and ensure continued success. Prioritizing customer experience is paramount wherein showcasing a deep commitment to customer-oriented style is the differentiator. The modern marketing technologies give rise to intelligent conversational agents that has revolutionized customer engagement. As technology continues to shape the global business landscape, this study assessed the customer experience through their extent of interaction and challenges encountered in using artificial intelligence (AI) chatbots.

Suggested Citation

  • Glenda Joy B. Lopez & Vanessa B. Pablo & Lalaine Kristine F. Miravite & Coleen Jill L. Aguidan & Alyssa Krissia F. Alaraña & Niño Frederick D. Caracena, 2024. "AI Chatbots: Elevating Customer Interactions Amidst Challenges," International Journal of Latest Technology in Engineering, Management & Applied Science, International Journal of Latest Technology in Engineering, Management & Applied Science (IJLTEMAS), vol. 13(5), pages 152-156, May.
    • Handle: RePEc:bjb:journl:v:13:y:2024:i:5:p:152-156
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