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Change Management as a Critical Success Factor in e-Government Implementation

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  • Nograšek Janja

    (Faculty of Administration, Institute for Informatization of Administration, University of Ljubljana, Gosarjeva 5, 1000 Ljubljana, Slovenia)

Abstract

Change management in e-government implementation is a very complex issue. E-government services are frequently distributed over different IT systems and organizations. There are also events from outside the public administration that cause changes such as government policies and legislation, public-private partnership, etc., and finally a huge resistance to change exists in public administration proverbial. Another problem is that the e-government is predominantly seen only as a technology mission and not as an organizational transformation issue. Those are probably the main reasons that the existing literature about change management in e-government is still missing at large. There are articles dealing with some aspects of changes affected by the new technology implementation, however, there is no comprehensive framework that would identify changes that have to be managed in e-government implementation. Therefore, the main aim of the paper is to identify a comprehensive set of changes that have to be considered in e-government implementation and the role of leadership in such processes. Finally, the paper proposes a conceptual model of change management in e-government implementation.

Suggested Citation

  • Nograšek Janja, 2011. "Change Management as a Critical Success Factor in e-Government Implementation," Business Systems Research, Sciendo, vol. 2(2), pages 13-24, January.
    • Handle: RePEc:bit:bsrysr:v:2:y:2011:i:2:p:13-24
    DOI: 10.2478/v10305-012-0016-y
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    References listed on IDEAS

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    1. Feng Li, 2003. "Implementing E-Government Strategy in Scotland: Current Situation and Emerging Issues," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 1(2), pages 44-65, April.
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