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An Investigation of Business Process Maturity: Report on Croatian Companies

Author

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  • Glavan Ljubica Milanović

    (University of Zagreb, Faculty of Economics and Business, Croatia)

Abstract

Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes.Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points.Methods/Approach: The cluster analysis method was used to analyse the survey results.Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity.Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.

Suggested Citation

  • Glavan Ljubica Milanović, 2020. "An Investigation of Business Process Maturity: Report on Croatian Companies," Business Systems Research, Sciendo, vol. 11(2), pages 159-165, October.
    • Handle: RePEc:bit:bsrysr:v:11:y:2020:i:2:p:159-165:n:12
    DOI: 10.2478/bsrj-2020-0022
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    More about this item

    Keywords

    process management; business maturity; cluster analysis; Croatian companies; turning points;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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