Succeeding Against the Odds: Project Management in Complex IT Scenarios

Purpose: This article delved into real-world IT projects, exploring the challenges inherent in complex environments. By drawing insights from project management experiences, it addressed obstacles encountered during digital transformations. The focus was on providing strategies that served as a guiding compass for project managers, emphasizing the pivotal role of skilled leadership. Methodology: Utilizing four case studies (IXB Project, SWITCH POC Project, EPN BI Project, Subpoena Tool Project), the article examined critical challenges in complex IT projects. It emphasized the importance of people, processes, and technology and underscored the need for effective communication and collaboration. The methodology involved dissecting each case, highlighting management strategies employed to overcome challenges. Findings: The study identified recurring challenges in complex IT projects, such as changing requirements, technology integration, communication complexities, and lack of processes. It unveiled successful strategies, including agile approaches, comprehensive documentation, collaboration, and stakeholder engagement, illustrating their impact on project success. Unique Contribution to Theory, Practice, and Policy: This article contributed valuable insights into managing complexity in IT projects. It underscored the significance of understanding existing processes, the need for clear-cut procedures, and the pivotal role of stakeholder engagement. These findings served as a foundational guide for practitioners, offering a nuanced understanding of the interdisciplinary collaboration required for success in complex IT environments.