Project Management Office of IT Projects in Information System Departments of the Moroccan Public Sector: The Added Value and Challenges

Purpose: Since the 90s, Moroccan Ministries have begun to see the digital transition as a necessity rather than a luxury. A great deal of attention has been paid to project management methods, particularly at structural level, with the strengthening of project management offices (PMOs). Research in this field has multiplied in an effort to define a better method for ensuring the success of IT projects. The aim of the present work is to highlight, via a literature review, the birth of the project management discipline, PMO, and the benefit and challenges of this entity for IT projects in the Moroccan public sector. Materials and Methods: The methodology adopted is mainly based on a comparative study of the various contributions (theoretical and empirical) of the literature on the success of project management Findings: The present work focuses, firstly, on a general overview of project management in the public sector, then, secondly, on the emergence of this discipline in the Moroccan public sector in relation to the sector's Digital Transition and the birth of the PMO of IT projects, to end, thirdly, with a presentation of the added value of the PMO of IT projects and its challenges in the Moroccan public sector. Implications to Theory, Practice and Policy: By continuously integrating public input and prioritizing user experience, PMOs can help build trust in government institutions and demonstrate the tangible value of digital transformation in improving everyday life.