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The Influence of Governance Factors in Performance Management of the Malaysian Public Sector: A Qualitative Exploration Utilizing Goal Setting Theory and the High-Performance Cycle Model

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  • Ruhana binti Mohamad Zam

    (Faculty of Accountancy, University Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia)

  • Aida Maria binti Ismai

    (Faculty of Accountancy, University Teknologi MARA, 42300 Bandar Puncak Alam, Selangor, Malaysia)

  • Aida Hazlin binti Ismail

    (Faculty of Accountancy, University Teknologi MARA, 42300 Bandar Puncak Alam, Selangor, Malaysia)

  • Syahrul Ahmar bin Ahmad

    (Faculty of Accountancy, University Teknologi MARA, 85000 Segamat, Johor, Malaysia)

Abstract

This study explores the relationship between governance factors and performance management in the Malaysian public sector. Through a qualitative approach, data from in-depth interviews were analyzed to assess how ministries’ capabilities influence the effectiveness of performance management systems. The research focuses on the perceptions of Secretary Generals (Chief or Heads of Departments) regarding governance and its impact on performance management outcomes. The findings reveal that effective implementation of performance management significantly enhances governance by improving transparency, accountability, and service delivery. This study offers insights into best practices for integrating performance management systems to achieve superior governance outcomes.

Suggested Citation

  • Ruhana binti Mohamad Zam & Aida Maria binti Ismai & Aida Hazlin binti Ismail & Syahrul Ahmar bin Ahmad, 2025. "The Influence of Governance Factors in Performance Management of the Malaysian Public Sector: A Qualitative Exploration Utilizing Goal Setting Theory and the High-Performance Cycle Model," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(2), pages 997-1007, February.
    • Handle: RePEc:bcp:journl:v:9:y:2025:i:2:p:997-1007
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