IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i7p2318-2328.html
   My bibliography  Save this article

Strategic Supply Chain Management Practices and Performance of Public Service Pension Schemes in Kenya: A Case Study of Public Service Superannuation Fund

Author

Listed:
  • Jonathan Makau

    (Postgraduate student, The Management University of Africa)

  • Prof. Emmanuel Awuor

    (Professor (Associate), The Management University of Africa)

Abstract

The study examined the effect of strategic supply chain management practices and performance of public service Superannuation Fund. The Specific objectives included evaluating the impact of customer relationship and process control on the performance of Public Service Superannuation Fund. The study was anchored on relational theory of management. The study adopted the descriptive research design and the targeted population for the study was 343 employees in Public service Superannuation Fund. The qualitative data was analyzed using content analysis while quantitative data using descriptive and inferential statistics Moreover, the unit of analysis was the managers, technical support, secretariat, and board members. The study findings reveal that both customer relationship management and process control have a positive influence on the performance of the Public Service Superannuation Fund’s strategic supply chain management. The study concludes that both customer relationship management (CRM) and process control significantly influence the Public Service Superannuation Fund’s strategic supply chain management performance. The findings suggest that prioritizing process control practices while maintaining a focus on customer relationships is the most promising strategy for enhancing the fund’s overall performance. The study recommends that the Public Service Superannuation Fund prioritize enhancing its CRM practices by implementing a citizen-centric approach, establishing robust feedback mechanisms, and implementing advanced CRM systems to centralize customer data and facilitate personalized interactions. Additionally, the fund should develop and track specific performance metrics and KPIs related to CRM to quantify progress and identify areas for improvement. Regarding process control, the study recommends implementing comprehensive quality control measures, fostering a culture of process improvement and innovation, investing in advanced data analytics and modern technology to automate and streamline supply chain processes, and defining and tracking specific performance metrics and KPIs for process control to measure progress and guide future improvements.

Suggested Citation

  • Jonathan Makau & Prof. Emmanuel Awuor, 2024. "Strategic Supply Chain Management Practices and Performance of Public Service Pension Schemes in Kenya: A Case Study of Public Service Superannuation Fund," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 2318-2328, July.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:7:p:2318-2328
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-7/2318-2328.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/strategic-supply-chain-management-practices-and-performance-of-public-service-pension-schemes-in-kenya-a-case-study-of-public-service-superannuation-fund/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Syed Talib Hussain & Shen Lei & Muhammad Jamal Haider & Tayyaba Akram, 2021. "Transformational Leadership and Organizational Change Examining the Mediational Approach of Knowledge Sharing," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 12(2), pages 84-95, April.
    2. Regina F. Bento & Lasse Mertins & Lourdes F. White, 2017. "Ideology and the Balanced Scorecard: An Empirical Exploration of the Tension Between Shareholder Value Maximization and Corporate Social Responsibility," Journal of Business Ethics, Springer, vol. 142(4), pages 769-789, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wenjing Wang & Arthur S. Guarino, 2021. "Crisis Management Strategy in Handling Financial Sector Scandals in the Digital Transformation Era," International Journal of Economics and Financial Research, Academic Research Publishing Group, vol. 7(3), pages 115-131, 09-2021.
    2. Chaohai Shen & Bingquan Fang & Xiaolan Zhou, 2022. "The Relationship between Corporate Sustainable Development Performance, Investor Sentiment, and Managerial Overconfidence," Sustainability, MDPI, vol. 14(17), pages 1-19, August.
    3. Cosmina Lelia Voinea & Marcel Logger & Fawad Rauf & Nadine Roijakkers, 2019. "Drivers for Sustainable Business Models in Start-Ups: Multiple Case Studies," Sustainability, MDPI, vol. 11(24), pages 1-25, December.
    4. Luis Jesús Córdova-Aguirre & Juan Manuel Ramón-Jerónimo, 2021. "Exploring the Inclusion of Sustainability into Strategy and Management Control Systems in Peruvian Manufacturing Enterprises," Sustainability, MDPI, vol. 13(9), pages 1-17, May.
    5. Christoph Endenich & Rouven Trapp, 2020. "Ethical Implications of Management Accounting and Control: A Systematic Review of the Contributions from the Journal of Business Ethics," Journal of Business Ethics, Springer, vol. 163(2), pages 309-328, May.
    6. Ali Fatemi & Iraj Fooladi, 2020. "A primer on sustainable value creation," Review of Financial Economics, John Wiley & Sons, vol. 38(3), pages 452-473, July.
    7. Harmke Immink & Robbie Louw & Amy Garlick & Samuel Vosper & Alan Brent, 2022. "Country specific low carbon commitments versus equitable and practical company specific decarbonisation targets," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(8), pages 10005-10025, August.
    8. Rosa Fioravante, 2024. "Beyond the Business Case for Responsible Artificial Intelligence: Strategic CSR in Light of Digital Washing and the Moral Human Argument," Sustainability, MDPI, vol. 16(3), pages 1-16, February.
    9. Shouyu Yao & Yuying Pan & Lu Wang & Ahmet Sensoy & Feiyang Cheng, 2023. "Building Eco-friendly Corporations: The Role of Minority Shareholders," Journal of Business Ethics, Springer, vol. 182(4), pages 933-966, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:7:p:2318-2328. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.